2953 Mayfield Road
Cleveland, OH 44118

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Sales: 216-284-2011

Used Cars: 216-236-9333

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:00am – 7:00pm
Tue 6:00am – 7:00pm
Wed 6:00am – 7:00pm
Thu 6:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Honda of Cleveland Heights

Overall Rating:

4.5 (out of 5)

98% recommend this dealer

3150 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I made an offer via phone on a used 2020 Honda Civic (a

Reviewed by THFebruary 11, 2024

I made an offer via phone on a used 2020 Honda Civic (a flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, Alan, the salesman, then called back to say that he wouldn't sell the car for that price (a $415 price discrepancy). This is despite the car's being overpriced according to the market and comps in the area. He refused to budge even $1. I told him that while I did like the car, I had other prospects and would let him know the next day. The dealership responded by increasing the car price by $300 the next morning. Fast forward to two weeks later--when I'm comfortably in a brand new car that I found for a higher price but a better deal--and not only is the used car I was interested in still on the lot, but they've now lowered the list price by $970 (UPDATE: It’s now $1,070 lower). Multiple members of the sales team are still calling or emailing me at least once per day to see if I'm interested in it. Boy, did they overplay their hand. Also, note that the website for this dealership lists service records (look for "window sticker" and then "service receipts"). Many of the "accident free" cars they sell have, for example, new bumpers or new door panels. Another Civic I was looking at had the steering column replaced and transmission work done, among other big things (nearly $5k in work). Clearly a lemon, but you'd never know without checking those records. Buyer beware.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I made an offer via phone on a used 2020 Honda Civic (a

Reviewed by TH from Cleveland, OhioFebruary 08, 2024

I made an offer via phone on a used 2020 Honda Civic (a flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, he then called back to say that he wouldn't sell the car for that price (a $415 price discrepancy). This is despite the car's being overpriced according to the market and comps in the area. He refused to budge even $1. I told him that while I did like the car, I had other prospects and would let him know the next day. The dealership responded by increasing the car price by $300 the next morning. Fast forward to two weeks later--when I'm comfortably in a brand new car that I found for a higher price but a better deal--and not only is the used car I was interested in still on the lot, but they've now lowered the list price by $970 (plus the 8% tax). The sales team is still calling or emailing me at least once per day to see if I'm interested in it. Boy, did they overplay their hand. Also, note that the website for this dealership lists service records (look for "window sticker" and then "service receipts"). Many of the "accident free" cars they sell have, for example, new bumpers or new door panels. Another Civic I was looking at had the steering column replaced and transmission work done, among other big things (nearly $5k in work). Clearly a lemon, but you'd never know without checking those records. Buyer beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at location-email so we can work towards a resolution. We look forward to hearing from you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great dealership with great car selection and great

Reviewed by Charles ThompsonFebruary 06, 2024

Great dealership with great car selection and great people. Would 100% recommend Ron as he helped us complete the sale and made it easy for us. He also let us take the car for an extended test drive.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Honda of Cleveland Heights

When you choose Honda of Cleveland Heights, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on Honda of Cleveland Heights for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.

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