Performance Kings Honda

My wife purchased a used car from them, and we will never be doing business with them again. We found a car that my wife really liked. Test drove it, everything looks like it was in good working order especially for its age and milage, though they hadn't had a chance to detail it yet. She was hesitant to purchase but was assured that they would put it through their normal inspection process before we could take it, and that should take a couple of days to a week to complete, and we would have a safe working car by the end. Long story short, they claimed to have done some work that I could not see evidence of, and after nearly 2 weeks they could not even be bothered to detail the car yet, so we took it as we could detail it ourselves in an hour and not need to wait an additional week or two. Take it in for an improvement (not repair) and my mechanic came out with a long list of minor problems, and 2 major life threatening ones, and confirmed that there was no exhaust work done. No diagnostic fee, he just said I should take it to the dealer and make sure they get it done. After a week calling and leaving messages with the dealer, the service department, the sales guy we worked with, and the receptionist we could not even get a call back. We could continue hounding them, but probably not worth it. While the repair is serious, it is not expensive, and this dealer does not want to make it right.

I purchased a vehicle in January and am now without a car for myself and 4 young children because the transmission went out. I bought a low cost vehicle but put down my last $2000 in cash. I’m now stuck with a payment and no vehicle. I reached out to the salesperson and was ignored. I received a call back from service but was told I would have to pay all repair costs. I was sold a lemon but the dealer won’t take any responsibility since vehicles are sold “as is”. I just need a safe, reliable vehicle for my family 😭. Make sure you have any vehicle you are thinking of purchasing from here inspected by a trusted mechanic first.

During my recent visit with your store, my purchase experience was not favorable. This should have been the easiest sale for Scott Campbell as I had my own finance. Where do I begin?1. Had my own finance he stated that they could probably beat my term and rate but was unable to so I took a hit on another credit report. (not so bad I guess)2. He did not provide me with my trade in amount until I showed him my remaining balance on my vehicle and returned with your offer for my trade value. (seemed suspicious) 3. Moonroof, vehicle vibration and small paint chip was agreed to have been fixed before to complete the sale. Upon picking up the truck, Scott met me outside and did not have a clue as to what was done to fix it, for which I had to ask him 4 times before he came up with an answer. Still don't know if it was fixed correctly or if the repair is even covered. The paint chip was not done, so he had to call someone from inside to fix.4. So he gave me the key I went out to test drive to make sure that the moonroof was working and that the truck no longer had any vibration issues. Upon my return, Scott was nowhere to be found, I waited for 45 minutes, texted him that I was back only to find out an hour later that he had left to go to lunch, after I had someone try and help me and they contacted him. (so I waited another 30 minutes for him to return)5. The truck gas tank was on E (empty) and upon his return he acted like this was not a big deal.6. I don't even know when to expect my vehicle registration or even if I have to come back and sign anything else.7. Never even got to hit that thing once a satisfied customer purchased a vehicle, oh I am not satisfied thats why.