Ryan Honda of Minot

After receiving multiple calls and messages I took my vehicle in for a service recall on the wiring harness. I dropped the vehicle off on Thursday and was assured my appointment for Friday morning would take a couple hours. On Saturday at noon I went to the dealership to pick up my truck. I did not receive a phone call or message that it was complete. Turns out the service writer did not even check the vehicle in. I just sat somewhere on the lot. The service manager could not even find the keys when I came to get it. Total loss of confidence in Christina the service writer, and you would think someone would notice a vehicle sitting on the lot for 2 days, but no. No phone call no contact, nothing. Offered a free oil change to compensate for the incompetence of the staff. Not sure I want them doing any more "free" work on my vehicle. Sad state of affairs for sure.

It was a interesting experience. I had no intentions of leasing a new car. It started out when i was just snooping around on Ryan Honda Website and suddenly Taylor Miller contacted me. Very good salesman. He sent me a video of the Honda Pilot I was viewing and to make a long story short, I drove home that vehicle that day.Gave me a fair price on my trade in which was a 21 Honda Pilot. The entire sales department are awesome . Good job Taylor and Chelsea. Also Mr. Feist helped me out the day before for a service scheduling. A+++ Everyone

I went in 01/02/24 for a recall on my 2023 Honda CRV Hybrid and was told the wait time would be an hour, I am now at 2 hours waiting which this dealership has previously over promised and under performed. I asked the advisor if they have coffee and was directed to showroom where a machine and an empty pot were and the advisor said they would make some which they did after an hour but to no avail no coffee cups. The customer lounge chairs look like they have been salvaged from the dump. I guess the owners can’t afford cups or customer service chairs.