Randy Marion Honda Salisbury

I visited dealership on Feb 20 to look as pre-owned 2024 and new 2025 CRVs. Price negotiations were back and forth, but the trouble started with the financing bit. First of all, the finance manager, John Curtis, started by upselling us on some optional maintenance package before discussing what the payment plan for the base purchase we we planning to make. He was trying to talk up a total payment including the optional package until I stopped him to discuss the payments for the sale excluding everything else that we had the option to decline. Unbeknown to us, he had included an interest rate of over 8% for a customer with a credit score close to 800! After I vehemently declined that, he suddenly found another interest rate of 6.24 with another institution. Thankfully, we couldn’t buy the car that day after spending hours at the dealership because they couldn’t process the down payment amount on a credit card. Nobody at the dealership told us policy did not permit this type of transaction until the very end. This was strange especially since I was even willing to pay the 3% surcharge for paying with credit card. But that mishap was our savior because we went to another Honda dealership down the road th next day and we got the same new 2025 at a lightly lower price and an interest rate of 2.25 from Honda!!!! John Curtis told us when we challenged the interest rate he quoted that Honda’s interest rate was even higher than 8%. I understand that car dealerships need to make a profit as a business but the disingenuous before of all the people I encountered at this dealership was so troubling that I cannot recommend the dealership to any body. Buyer beware!!

Thank you for helping me with the purchase of my vehicle. I got exactly what I was looking for. The whole process was well organized and went very smoothly. I would highly recommend anyone looking for a vehicle to consider this dealership.

I was quoted a price, which doubled when I arrived to drop it off for the appointment!!! The price of just the part was almost triple what was on the work up they gave me when they diagnosed it! Thankful I found out before I left it with these crooks!!! They lost a customer today!!!