Bryan Honda in Fayetteville including address, phone, dealer reviews, directions, a map, inventory and more

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4104 Raeford Rd
Fayetteville, NC 28304

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Sales Department

Sun 1:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 4:00pm

Reviews of Bryan Honda

Overall Rating:

4.1 (out of 5)

76% recommend this dealer

66 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very unsatisfied customer that will not return.

Reviewed by Unsatisfied customer from FayettevilleMay 16, 2020

One thing I can say about this place is that the service manager is very understanding and helpful when trying to handle a matter. With that being said, he can only go off of what he is being told about the problems of a customer. My service agent Brandi EVILizer was not a good service rep! When a customer is trying to explain what they have a problem with you DO NOT over talk them. Nor do you assume that everyone wants something for free. What you do is first, listen to the customers concerns then you fully explain to the customer what they should expect to be done to the vehicle and what they will pay for the services rendered. You should not surprise them with over charges because you recommended what should also be done to the vehicle. Another thing I don't understand about thyis dealerdhip is why thyey don't let Carfax know what services they performed on someone's vehicle. Maybe they know that the work they do is unsatisfactory and don't want to be held responsible once you leave. My TWO stars are for the service manager and the young man that restored my headlights.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Failure to honor offer by Honda

Reviewed by Tim Rousseau, General Manager, Mr Ross, Sales Manager from Fayetteville NCNovember 23, 2019

Received letter from Honda promising a Turkey or Ham if I turned the letter into the dealer. I turned the letter in. They would not give me a Turkey. Instead they gave me a redeemable certificate good for no more than $10.00. I was required to purchase the Turkey and send in the certificate and receipt and I would get up to $10.00 Problem is I could not locate any Turkeys for $10.00 or less unless I made an additional purchase of ($25.00 or $35.00) in my case. Re-approached the Sales Manager NO TURKEY. Approached the General Manager. His final remarks were words to the effect use the certificate or not use the certificate I don't care which, I have more important things to do and he walked off. Bottom line: If you want to talk Turkey to Bryan Honda Fayetteville NC, you lose.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

bad service

Reviewed by sooa hwang from FayettevilleMay 04, 2019

To : nelson, My car is Honda Accord 2007. I regularly checked my car everything. I spent a lot of money for my car. However, they told a lie. My car's engine light came. I spent 1,700 dollars to fix my car. They warranted one year. They said 3,000 miles long distance driving will be no problem at all. I asked if i fix this problem, everything will be ok? They said ok. Even I asked I am going to drive long distance like 3,000 miles next month, will it be ok? They said surely ok. But I did not drive long distance. if I drove 3,000 miles, big problem might be happen. From that time, I just have driven 100 miles because it is my second car. Even I drove 100 miles during 2 month, my car had problem again. Same engine light comes. But they say it is different problem. How can they say that? At that time, I asked to fix everything and asked fixing it if you have anything I need to change and fix. They said everything will be fine. I asked if I spent 1,700 dollars this time, my car will be all right? They said all right. But I think they did not fix well. I went again few times to fix my car because same problems were happening. Event Though I fixed my car still this car has problem. I can not trust them. I just expected at least 3,000 miles drving safely and one year guarantee as they said after I fixing it. Now, I want them fix my car freely until this same problem will be solved. I surely understand they did not find my car's original problem yet. Sooner or later, same engine light will coma again. Regretfully, I can not trust them because they always said different problems happens. Why could they not fix this same problem at that time? And why they are now saying oxygen problem happening? They should have found this problem early. Even though they fix this oxygen problem, they would say another thing to fix next week with same engine light problem. Maybe one month later they will find and talk another thing. They will find every problem every month. It is serious problem. My car values 4,500 to 5,500. At that time, I wonder if I fix my car or not. However, I decided to fix my car spending 1,700 dollars because they said it is better idea to fix this car. Now they say I have to spend 400 dollars more to fix my car again. I cannot understand it. Please give me an email. Why could you not find oxygen problem at that time I mean one or two month ago? I think oxygen problem made a problem last time, too. Did you check Oxygen problem last time, I mean about two month ago? Do you mean no problem with Oxygen when you fixed it about two month ago, but now it has a problem? If so, you should have talked to me. This car is very old so you are better not fix it, Replace a new car. It is waste money to spend much money at this car. Your people like Darren shouldn't talk to me like this,"I bet you can drive this car long distance 3,000 miles right away without any problem if I fix it. You should not talked to me like "we warrant one year this car". That is the reason why I am asking you should fix my car this time with free. I am waiting your answer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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