Bryan Honda in Fayetteville including address, phone, dealer reviews, directions, a map, inventory and more

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4104 Raeford Rd
Fayetteville, NC 28304

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Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 4:00pm

Reviews of Bryan Honda

Overall Rating:

4 (out of 5)

75% recommend this dealer

67 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Does not stand by product.

Reviewed by Bryon C from Rockingham, NCFebruary 08, 2022

I took my 2016 White Honda Civic to Bryan Honda to show them paint chipping off at right back window. They said they would paint the car for nothing because they know that white paint has be giving trouble. About tens months later the left side back window started chipping off. They would not paint this time of nothing. The cost was going be over $1100. If they knew there was a problem why paint it the first time but not the second time. When I took my car the second time why did it take from Sept 2021 to Jan 2022 before they told me they was not going to paint it. I took my car to Powers Automotive and Body in Sanford, NC to be painted. Powers did a great job for only $250. In my research I learn 2016 Honda Civic blue also have problem with paint chipping around the back window.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Very unsatisfied customer that will not return.

Reviewed by Unsatisfied customer from FayettevilleMay 16, 2020

One thing I can say about this place is that the service manager is very understanding and helpful when trying to handle a matter. With that being said, he can only go off of what he is being told about the problems of a customer. My service agent Brandi EVILizer was not a good service rep! When a customer is trying to explain what they have a problem with you DO NOT over talk them. Nor do you assume that everyone wants something for free. What you do is first, listen to the customers concerns then you fully explain to the customer what they should expect to be done to the vehicle and what they will pay for the services rendered. You should not surprise them with over charges because you recommended what should also be done to the vehicle. Another thing I don't understand about thyis dealerdhip is why thyey don't let Carfax know what services they performed on someone's vehicle. Maybe they know that the work they do is unsatisfactory and don't want to be held responsible once you leave. My TWO stars are for the service manager and the young man that restored my headlights.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Failure to honor offer by Honda

Reviewed by Tim Rousseau, General Manager, Mr Ross, Sales Manager from Fayetteville NCNovember 23, 2019

Received letter from Honda promising a Turkey or Ham if I turned the letter into the dealer. I turned the letter in. They would not give me a Turkey. Instead they gave me a redeemable certificate good for no more than $10.00. I was required to purchase the Turkey and send in the certificate and receipt and I would get up to $10.00 Problem is I could not locate any Turkeys for $10.00 or less unless I made an additional purchase of ($25.00 or $35.00) in my case. Re-approached the Sales Manager NO TURKEY. Approached the General Manager. His final remarks were words to the effect use the certificate or not use the certificate I don't care which, I have more important things to do and he walked off. Bottom line: If you want to talk Turkey to Bryan Honda Fayetteville NC, you lose.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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