Hendrick Honda

Marcus was very knowledgeable and patient during my car search. Highly recommend having him help you out!

Dear Hendrick Honda Management, I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your South Blvd location on December 3, 2025. I brought my 2020 Kia Sorento LX—purchased from Hendrick Honda on June 10, 2025—for an engine check light diagnosis. Unfortunately, the entire experience was extremely unprofessional, lacked transparency, and left me feeling misled as a customer who trusted your dealership. Despite charging me **over $120 for an engine check light diagnostic**, your service department **did not provide full details, a proper diagnostic report, or a complete set of recommendations**, which is standard at any dealership. What is more disappointing is that after taking my payment, your staff informed me that **Hendrick Honda cannot fix the identified issues because the vehicle is a Kia**—information that should have been clearly communicated *before* performing the diagnostic and charging me for a service you were incapable of resolving. I specifically chose to bring the vehicle to your location because I purchased it from Hendrick Honda just **six months ago**, and I expected support, guidance, and accountability. Instead, I was told simply to “go to Kia” and pay for another diagnostic there. When I explained that Kia would charge me again, I was essentially told that it “doesn’t matter.” This response from your service representative, Mitha, was dismissive, unhelpful, and unprofessional. To make matters worse, after waiting **over four hours** to speak with Sales Manager Dorion, I received no assistance, no assurance, and no willingness to waive or adjust charges—even though I have already given Hendrick Honda my business multiple times, including full service visits. I was essentially told to pay the invoice and leave, without any resolution or customer care. This experience is unacceptable and falls far below the standard I expect from a dealership—especially one that sold me the vehicle. Charging a customer for a diagnostic that a dealership cannot follow through on, without disclosing that limitation upfront, is unfair and unethical. Given the circumstances, lack of service provided, and the dealership’s inability to fix or meaningfully assist with the issue, I am requesting a **full refund of all diagnostic charges** associated with this visit. I hope Hendrick Honda will take responsibility for this situation and make this right. I look forward to a prompt response and resolution. Sincerely,Ritesh

Dear Hendrick Honda Management, I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your South Blvd location on December 3, 2025. I brought my 2020 Kia Sorento LX—purchased from Hendrick Honda on June 10, 2025—for an engine check light diagnosis. Unfortunately, the entire experience was extremely unprofessional, lacked transparency, and left me feeling misled as a customer who trusted your dealership. Despite charging me **over $120 for an engine check light diagnostic**, your service department **did not provide full details, a proper diagnostic report, or a complete set of recommendations**, which is standard at any dealership. What is more disappointing is that after taking my payment, your staff informed me that **Hendrick Honda cannot fix the identified issues because the vehicle is a Kia**—information that should have been clearly communicated *before* performing the diagnostic and charging me for a service you were incapable of resolving. I specifically chose to bring the vehicle to your location because I purchased it from Hendrick Honda just **six months ago**, and I expected support, guidance, and accountability. Instead, I was told simply to “go to Kia” and pay for another diagnostic there. When I explained that Kia would charge me again, I was essentially told that it “doesn’t matter.” This response from your service representative, Mitha, was dismissive, unhelpful, and unprofessional. To make matters worse, after waiting **over four hours** to speak with Sales Manager Dorion, I received no assistance, no assurance, and no willingness to waive or adjust charges—even though I have already given Hendrick Honda my business multiple times, including full service visits. I was essentially told to pay the invoice and leave, without any resolution or customer care. This experience is unacceptable and falls far below the standard I expect from a dealership—especially one that sold me the vehicle. Charging a customer for a diagnostic that a dealership cannot follow through on, without disclosing that limitation upfront, is unfair and unethical. Given the circumstances, lack of service provided, and the dealership’s inability to fix or meaningfully assist with the issue, I am requesting a **full refund of all diagnostic charges** associated with this visit. I hope Hendrick Honda will take responsibility for this situation and make this right. I look forward to a prompt response and resolution. Sincerely, Ritesh