3590 Southwestern Blvd
Orchard Park, NY 14127
Sales: 866-526-1762
Used Cars: 866-526-1769
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 8:00pm |
| Tue | 7:30am – 8:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 8:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 5:00pm |
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Overall Rating:
4.8 (out of 5)
92% recommend this dealer
598 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
We test drove a used vehicle and was told the vehicle had
We test drove a used vehicle and was told the vehicle had 2 keys. we put a deposit down on the vehicle that day. Came back about a week later to finalize the purchase of the vehicle and was only given 1 key. When we asked about the second key, we were told by the salesman he could not find it, and he told us to give him a week. When my wife called hm a week later he said he could not find it and that he would order one. I owed them some paperwork on my trade and when I emailed the salesperson, I never got a reply. In that email I also asked the status of the second key. My wife additionally called the salesperson twice just to find out the status of the second key. Wanted to know if it was ever ordered and when to expect it. We have heard NOTHING since the wee we purchased the vehicle. We just would like to know if the second key was actually ordered, however, we have been ghosted by our salesman for over a week. It seems once we took ownership of the vehicle they do not care about you.
Dealer Response
I apologize for the lack of communication regarding your second key. That's not the level of service we aim to provide, and it's disappointing to hear that we've fallen short. I want to assure you that we care about all our customers, even after the sale is completed. Please contact me so that I can investigate this further and get you an update on your key as soon as possible. Thank you for sharing your feedback with us. William Wertheim - General Manager - williamwertheim@raylaks.com
Maximum rating = 5
Had catastrophic engine failure and they denied coverage
Had catastrophic engine failure and they denied coverage saying lack of lubricant. How stupid do they think I am. Very rude workers. Probably never buy another Honda.
Dealer Response
Hello, We are sorry that you were not satisfied with your visit and regret that we could not assist you further. While we understand how frustrating this situation must be, this particular claim was reviewed through an arbitration process that both you and Honda agreed to. A neutral third-party arbitrator thoroughly examined the facts and determined that the engine damage was due to a lack of oil, and therefore not eligible for coverage under the warranty. We know this is not the outcome you were hoping for, and we’re sorry that it has left you with a negative impression. We wish you well moving forward. Thank you.
Maximum rating = 5
Purchased a used 2018 Mini Cooper from Ray Laks, fall of
Purchased a used 2018 Mini Cooper from Ray Laks, fall of 2024. Unfortunately, a month after purchasing the vehicle, the battery died. Ray Laks quoted me $800.00 for the repair, I declined. No service wiggle room apparently, which means they really don't care about the customer and only about the money. I would advise you to look elsewhere if a sense of rightness matters.
Dealer Response
Hello, It's disappointing to hear about your experience with the battery issue. We strive for customer satisfaction and it's concerning that we fell short in this instance. If you're open to discussing this further, please feel free to reach out so we can address any lingering concerns you may have. Thank you, Richard Scheck - Service Manager - rscheck@lithia.com
Maximum rating = 5
As Buffalo's First Honda dealer Ray Laks Honda has been selling New Honda Cars in Buffalo for low prices for over 40 years. Our Honda Sales department was the first in Western NY and is trusted by customers all over Buffalo and Western NY. Which Honda Dealer in the greater Buffalo area sells the most certified used Hondas? Well it's Ray Laks Honda of course! Come and see why we are Western New York's number one Honda Certified Used Honda Dealer with Western New York's Largest Selection of Certified Used Honda Vehicles.Our Honda Service Team has over 200 years combined Honda Service experience with factory trained Honda technicians.
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