2311 Rochester Road
Canandaigua, NY 14424

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Sales: 855-241-0298

Used Cars: 855-241-0298

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Honda of Canandaigua

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

576 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service department is great to work with each time I go

Reviewed by Mary from Palmyra, NYJanuary 19, 2026

Service department is great to work with each time I go in. It doesn’t matter if there is a problem or it’s general maintenance. They keep me updated on how things are and check in when they find a problem.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had an issue with my windshield fluid not dispensing

Reviewed by BethGDecember 15, 2025

I had an issue with my windshield fluid not dispensing and the service department was able to get my vehicle in quickly and replace a faulty fuse to fix the issue. Great service! Give West Herr Honda a call for your auto service needs. They are very responsive, thorough and friendly!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

The salesman was a good guy and personable, but I didn't

Reviewed by tcurtin56November 28, 2025

The salesman was a good guy and personable, but I didn't get treated well by the Business Manager. Just keep good notes of all negotiations. They also were about three days late on promised delivery date. FYI, we bought the car one year ago and the tread on the Bridgestone tires just barely passed inspection with a mileage of 20800. And there is no warranty on the tires and was told not to expect more than 25000. Bridgestone used to be a good brand and that is no longer the case.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We are sorry to hear this was your experience with us. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Honda of Canandaigua

Welcome To West Herr Honda Of Canandaigua. In a word, okay two words, our people. We have a ridiculously friendly team, most of which grew up right down the street. This team is the West Herr Honda of Canandaigua difference. And why you should drive from the greater Rochester & Syracuse, NY area to buy here! Each associate is committed to your comfort and providing the absolute best customer experience. Your wish is our command. We'll work with your budget, schedule, and preference - whatever it takes! Give West Herr Honda of Canandaigua a chance; you'll leave our greater Rochester & Syracuse, NY area Honda dealership feeling great. From our professional and passionate sales team to our second-to-none service department, West Herr Honda of Canandaigua puts the focus on you. And, it's easy with an expansive inventory of new Honda and used cars in the greater Rochester & Syracuse, NY area.

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