2311 Rochester Road
Canandaigua, NY 14424

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Sales: 855-241-0298

Used Cars: 855-241-0298

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Honda of Canandaigua

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

574 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

The salesman was a good guy and personable, but I didn't

Reviewed by tcurtin56November 28, 2025

The salesman was a good guy and personable, but I didn't get treated well by the Business Manager. Just keep good notes of all negotiations. They also were about three days late on promised delivery date. FYI, we bought the car one year ago and the tread on the Bridgestone tires just barely passed inspection with a mileage of 20800. And there is no warranty on the tires and was told not to expect more than 25000. Bridgestone used to be a good brand and that is no longer the case.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We are sorry to hear this was your experience with us. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The process was seamless!

Reviewed by Ashley from Rochester, NYNovember 26, 2025

The process was seamless!! Dennis and the rest of the team involved were amazing. Highly recommend.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Alaina greeted me with a smile, and provided excellent

Reviewed by Kalzone3November 22, 2025

Alaina greeted me with a smile, and provided excellent customer service. The building was clean, well stocked and comfortable.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Honda of Canandaigua

Welcome To West Herr Honda Of Canandaigua. In a word, okay two words, our people. We have a ridiculously friendly team, most of which grew up right down the street. This team is the West Herr Honda of Canandaigua difference. And why you should drive from the greater Rochester & Syracuse, NY area to buy here! Each associate is committed to your comfort and providing the absolute best customer experience. Your wish is our command. We'll work with your budget, schedule, and preference - whatever it takes! Give West Herr Honda of Canandaigua a chance; you'll leave our greater Rochester & Syracuse, NY area Honda dealership feeling great. From our professional and passionate sales team to our second-to-none service department, West Herr Honda of Canandaigua puts the focus on you. And, it's easy with an expansive inventory of new Honda and used cars in the greater Rochester & Syracuse, NY area.

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