DCH Academy Honda

The sale person not so good, the manager was awesome. We really loved the car

Visited DCH Academy Honda looking for a new CRV because my lease was up. I had the pleasure of working with Christian Monfort. Christian worked with me keeping in mind my budget and answered all my questions while making various suggestions to make the sale happen. His vast knowledge of the entire Honda product line helped to get the sale done. Christian is very polite and very low pressure. I look forward to working with him in the future. Thank you!

To say I'm disappointed after my last transaction with DCH Old Bridge would be a massive understatement. In the beginning of August, my husband and I went to the lot looking to purchase a Honda CRV. We've been with DCH for a decade, leasing and purchasing our family cars. We found a 2017 CRV with 62k miles for 18k. We were told the car runs great with no issues. Two days after purchase, the check engine light went on with a message that reads "emissions system problem". We call DCH and make an appointment for the following weekend to bring it in to be looked at. After making my husband wait 3 hours, they give him back the car letting him know they cleared the message but did not run a full diagnostic on the car, and if the message comes back on to bring it back. Weird. A couple of days later, sure enough, the message returns. This time we bring it back and they have us waiting 2 hours before they tell us they don't have time to diagnose the issue that day (in spite of us having an appointment for just that) and to bring it back in Tuesday morning. Now I have to miss work Monday AND Tuesday because I have no transportation. Zero respect for our time. They finally call us Tuesday to let us know that the fuel pump has a leak and needs to be replaced. They "generously" offer to cover half the cost and say it will only be $300 for us. So now I have missed multiple days of work and we're paying hundreds of dollars to fix an issue that clearly was withheld from us when we were deciding whether or not to purchase the vehicle. I have no doubt that they already knew about this leak (how could they not, the message came up 48 hours after purchase) and they did exactly what they did the first time we brought the vehicle in, hoping to delay diagnostic long enough that the cost of repair would be outside of the 30 day warranty, even though we were told that this particular issue was not covered by the warranty anyway. I asked for a manager in the service area and he cut me off before I could even explain my grievances and said this was an issue for the sales managers, two names were given and conveniently neither was in that day. Needless to say, we will never use DCH Honda again for our vehicle leases or purchases, and I would strongly advise against it for others, as well.