Paul Miller Honda in Caldwell including address, phone, dealer reviews, directions, a map, inventory and more

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1170 Bloomfield Ave
Caldwell, NJ 07006

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Sales: 888-710-1798

Used Cars: 888-839-9002

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 7:30am – 5:00pm

Reviews of Paul Miller Honda

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1573 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Roman was excellent, patient, and very informative.

Reviewed by PromosueSeptember 24, 2022

Roman was excellent, patient, and very informative. Great service. He made my decision very easy. . He also answered all my questions and explained everything in detail. This was my 4th lease. I always dealt with Newton so I was a little hesitant when he told me that Roman would be taking care of me but I must say he did not disappoint.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

HORRIBLE EXPERIENCE

Reviewed by Meeks347 from Newark, New Jersey September 22, 2022

Waiting over a month for a part that they claim is “no where in the country”. Provided a loaner that needed an oil change 500 miles ago. Several damages to my vehicle in their possession. Poor communication. No empathy . Horrible experience

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact General Manager, Dave Aspinall at (973) 808-9100 so we can work towards a resolution. We look forward to hearing from you. Take care!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

HORRIBLE customer service.

Reviewed by Msjohn6September 22, 2022

HORRIBLE customer service. The worst dealership I’ve ever been to. Not only am I afraid for my safety in a loaner vehicle they provided that is overdue for an oil change, now after waiting over a month for a part that is “not found anywhere in the country”, I have found multiple damages to my vehicle while in their possession. I am LIVID. When I saw the damages I stood in their parking lot for 45 minutes just sobbing over my car and not ONE employee came out to even say sorry. I have never felt so disregarded, disrespected and disappointed in my life.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to General Manager, Dave Aspinall at (973) 808-9100. We look forward to hearing from you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Paul Miller Honda

Drivers in Northern NJ can count on more than just expert advice and quality service when it comes to purchasing a new or pre-owned vehicle from the Paul Miller Honda inventory in West Caldwell NJ. Our customers will not only receive valuable knowledge and immediate assistance in finding the perfect car to fit their driving needs but a vast amount of phenomenal deals on new and pre-owned vehicles service and genuine OEM parts that are meant to satisfy one's needs. Feel free to browse and compare the cars trucks and SUVs in our inventories to find what's right for you and your family.

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