Honda of Keene in Swanzey including address, phone, dealer reviews, directions, a map, inventory and more

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567 Monadnock Hwy
Swanzey, NH 03446

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Sales: 603-399-5164

Used Cars: 603-399-5166

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Honda of Keene

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

94 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Really bad service

Reviewed by Heath Creighton from New Ipswich New HampshireOctober 06, 2020

Bought extended warranty bought transmission upgrades never had a problem towing 3500 pounds had a service done to transmission next tow only 2500 pounds transmission slipped they charged me for two services and said I overloaded car witch I didn’t with transmission upgrades car is able to tow 5500 pounds total joke will not be using Honda of Keene again they just wanted to charge me money not figure out what really went wrong

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Heath, We are very sorry for the inconvenience. We understand this is concerning. Our Service Manager Dave has reached out to you, and we hope to help resolve this issue. He has reviewed your last two Service Repairs and would like to discuss this with you. Again, we are sorry for the inconvenience and hope to help resolve your concerns. Regards, Honda of Keene

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Customer

Reviewed by Linda Bachman from Athol MAJanuary 22, 2020

I met with Mr. Jack the sales manager and he was extremely unprofessional. Wouldn’t talk to me and was yelling at me across the showroom. Didn’t like that a strong woman was questioning his facts.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello Linda, We are very sorry for the experience at our dealership and any miscommunication that may have occurred. Our General Manager Jason McLean has reached out to you and would like to speak with you regarding your visit. If you could email or call him back at your convenience we would appreciate it. Regards, Honda of Keene

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Over priced service

Reviewed by Mike W from Winchester, NHJuly 12, 2019

Brought my 2016 Accord in for an inspection in early May. They said it also was due for brake fluid and CVT fluid change. OK. Then they said that the rear brake pads were "stuck" and had to be freed up and the rotors turned in order to get an inspection sticker. Doubtful, but I was now "in the system" for a failed inspection, so if I went to another dealer, they'd probably say the same. For a total of about 2 hrs. -, the LABOR charge was $398.50!!!!! Bought the car at Grappone's in Concord, because I didn't like the 2 salespersons attitudes in Keene. Now, I don't like their service either! I'll go elsewhere from now on!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Mike, We are sorry for any miscommunication that occurred during your last visit. Our technicians are factory trained to provide the best recommendations for your Honda and also follow the NH State Inspection laws to the book. If you feel you may need further explanation of the concerns that were brought up, our Service Director Rob Avery would be happy to speak with you. His direct line is 603-354-6040. Thank you for your business, and please feel free to call anytime. Regards, Honda of Keene

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Honda of Keene

At Honda of Keene believe that...

- every customer is unique and deserves to be treated like a VIP with a name instead of a number.
- customers don't want to be sold and prefer to explore the Honda brand without being pressured to buy today only.
- you deserve to have passionate and knowledgeable sales professionals who actually listen to your needs and help you find the perfect car.
- your experience should be transparent from start to finish.

Hopefully YOU value a respectful and long lasting relationship as much as we do. Our reviews from NH Vermont and Massachusetts customers bear this out.

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