Berlin City Auto Group in Gorham including address, phone, dealer reviews, directions, a map, inventory and more

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485 Main St
Gorham, NH 03581

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Sales: 603-290-5853

Used Cars: 603-573-9278

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Berlin City Auto Group

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

56 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unbelievable...

Reviewed by Shawn Gagnon from Buxton, MaineApril 27, 2021

So my wife and daughter traveled from Buxton, ME to their Gorham, NH location to look at specific car we found on their website. Spoke and texted with the sales person beforehand and explained that they were on their way up (almost 2 hour drive each way). When they arrived they were told the car had sold earlier in the day. No text or phone call explaining that the car was sold. Wasted trip, but lesson learned...Buy a car from them? NOPE!! UNBELIEVABLE...

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

"Easy" buying process is a joke

Reviewed by NH Business Owner from Moultonborough, NHJuly 22, 2020

Want to buy a vehicle using Berlin City’s “Easy” process? – forget about it. I tried to buy a 2019 used vehicle and offered $400 less than they wanted. The salesman – “Bill” told me he would check with his manager and get back to me later that day or the next morning. 10 days later, hearing nothing and after chasing them, an admin reaches out to me and asks if she can “help”. A few emails later she says the car miraculously sold that day. All I can say is BEWARE. A complete waste of my time. Weak sales and support all around. I can only imagine what happens after a sale.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Beware!!

Reviewed by Me from NHSeptember 17, 2019

Absolutely one of the worst experiences I have had with a dealership. They refused to replace broken parts on the car before I bought it, wouldn’t let my mechanic look at it and the salesman was an absolute xxxxxxxx who continue to try to pressure me into the purchase. Would recommend people avoid this place at all costs. All I can say is beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Berlin City Auto Group

BERLIN CITY AUTO GROUP & OUR EASY PHILOSOPHY
Berlin City Auto Group has been one of New England's most highly respected car dealerships because customer service has always been a top priority and we deliver what we promise: an enjoyable car-buying experience that puts you in the car of your dreams at a price that won't break your budget. We have a huge inventory of new and used cars for sale trucks vans and SUV's and if you don't find exactly what you're looking for our sales team will do everything in their power to find the car you want as quickly as possible.

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