Bill Pearce Courtesy Honda

My experience with this dealership has involved repeated issues around professionalism, communication, and respect for customers, beginning with the vehicle transaction itself and continuing into recent service interactions. During the purchase process, my interaction with the finance manager left a lasting negative impression. When discussing end-of-lease options, I was told: ‘You can finance it, jump into a new lease, or walk away — but if you walk away, that’s when we’re going to start looking for stuff.’ This phrasing felt less like a neutral explanation of the standard return process and more like a veiled threat, reframing a contractual option as a risk rather than a right. In the same interaction, the finance manager also commented that my job earning $20 an hour was “good money.” Given the context and power dynamic of the situation, this came across as condescending and inappropriate rather than complimentary. These exchanges weren’t just mildly uncomfortable in the moment — they reflected a tone of status positioning and subtle pressure that undermined trust. Two years later, these remarks still stand out as examples of how customers are spoken to, which is why I feel compelled to mention them now. This is not an impulsive reaction, but a considered assessment of how the interaction was handled. More recently, I scheduled an appointment for a recall after discovering it online, as I was not proactively notified. When I arrived on time, I was told that the repair would take several hours and could not be completed that day. I was also informed — for the first time — that the fuel tank needed to be below half and the back seat needed to be empty. None of these requirements were communicated when the appointment was scheduled. I also learned upon arrival that the shuttle service only operates one-way in the morning, meaning it can drop customers off but does not provide return pickup. Because of these undisclosed constraints, no work was performed and I had to leave and reschedule, absorbing the full cost of the dealership’s lack of upfront communication. No courtesy services or goodwill accommodations were offered despite the wasted appointment. The recall was described as mandatory, which makes the lack of clear guidance and facilitation especially frustrating. Taken together, these experiences point to a broader pattern: incomplete information, transactional framing, and customer inconvenience treated as acceptable. I hope the dealership takes a closer look at how both sales and service interactions are conducted, and how much trust is either built or eroded in the process.

I’m very happy with Bill Pearce Courtesy Honda since 2020 when bought my CR-V vehicle, love the service, professionalism, customer service and the confidence of their personnel.

I have loved Bill Pierce Honda from the moment I purchased my car. Yes, I love my Honda Civic, but I truly appreciate the staff from the sales staff, the body department team that went above and beyond when my car had a warranty touch up on the paint. Not only did my car return looking like new with a full detail inside and out but my windshield always looked grainy with small pits and a blemish from a rock. I had a new windshield!!! I couldn’t have been more surprised or pleased. When I take my car in for any reason, they do a full point inspection and I feel confident it is in top shape when I leave. Special shout out to the service department who are always very friendly, professional and always in communication regarding updates on my car. Kyle, Sal, Rich, Lisa, Shuttle drivers, and anyone I may have missed. Thank you Thank you Thank you! You are all the best. I will always recommend Bill Pierce Honda to all my friends and family!