Luther St. Cloud Honda

Great people, nice selection of vehicles and it was not a pushy situation. Felt every person wanted to help. I would recommend the company and the staff working here.

My Honda Crosstour had a recall on the passenger airbag. I took it to Luther and the mechanic took the dash apart to replace the old one with a new one. While I was there the service tech came to me and told me there was an oil leak on my car and he asked if I wanted to see it, I said sure, so we went to the shop area where my car was...the mechanic had my hood open and showed me where the leak was and told me that it would be approx. $940.00 to repair it!! I declined, it wasn't leaking that much. They got the dash all back together and I was on my way. Later on, I happened to be the passenger in my car and I noticed that the glove box was totally out of alignment and you could stick your finger in the gap, which wasn't there before. I called Luther the next day and they said bring it down so they could look at it, I did. Now, this is where it gets interesting....When I walked into the service department, I explained what was wrong and the service tech didn't believe me and went and got the service manager! He came out and started asking me questions, how long had it been like that, had anyone been riding on that side, just stupid questions....then he insinuated that I was lying!! Wrong thing to do! A heated exchange happened and I told him that his mechanic did it and they were going to fix it!! He still acted like I had done it but fixed it anyway. the way he talked to me was disrespectful. The next day I called to talk to the general manager, he wasn't there, so I left a message for him to call me back....no call as of yet...I WILL NEVER GO TO THIS DEALERSHIP AGAIN!! RUDE MEN!

The reason we came to your dealership was because you were the closest one. After working with Dan andeveryone you were the best. Thank you very much. Don R