Rapids Honda

We brought our 2020 CRV in for service and talked with Blong Xiong. He was so helpful and knowledgeable explaining the process and once the service team found out what the issue was, he checked our account and found we were still under the powertrain warranty. We were expecting to pay alot of money out of pocket and didn't realize the warranty covered the issue. Blong also made sure we had a loaner vehicle for the time they serviced our car. The experience was better than expected. I have worked in Customer Service and rarely meet someone who is so personable and knowledgeable. Great service. When we picked up our car, Blong was not working, but Mikey Estrada helped us. He also was awesome.

On Monday, December first 1st, I visited Rapid Honda in Coon Rapids with two purposes: changing my car oil, and also, to see if I can make a deal to trade my HRV 2025 EXL to 2026 Passport RTL. Mr. BLong , Xiong, who is a service writer, took my car to do a check, then wrote a list of things that he needs to sell to me. To make it short, the bill was $320, and when I asked question regards to the bill he got furious and very irritated and asked me to go somewhere else. Who tells customer to go somewhere else. And why my car oil change + Tire Patch total $ 320.00. I paid the money and when I got home, I called company no answer from the management went straight to voicemail left massage has been a week now no respond. I visited today rapid Honda car talk one of the workers his name is mike said manager is busy I gave my name and phone number again. I don’t know which one is worst the disrespect I received my first visit to Rapid Honda or the over charges. Any way I will never visit this place again.

Please carefully if you are thinking to buy a use car at Santa Barbara Honda they don’t certify the vehicle s and they don’t help you we buy a Silverado two weeyafter the engine is broken they don’t want to exchange the vehicle or help to fix the problem Christian really friendly after we sign the contract we come talk to him he really rude bro told us is our problem not the dealer we sign a contract but he don’t respect the 30 days guarantee by law please careful they like to still money from the local people