Tyler Honda in Stevensville including address, phone, dealer reviews, directions, a map, inventory and more

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4356 Red Arrow Hwy
Stevensville, MI 49127

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Tyler Honda

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

89 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Let me stranded

Reviewed by Paul from dowagiac, MichiganMay 09, 2020

I brought my car in with an SRS module that needed to be cleared. I spoke to the woman in the service area and she said that would be no problem and it would be 99.00 dollars. So I brought the car in and dropped it off in the morning for the day. I said I would pick it up after work. I get a call about 1 p.m from this same person saying that they would not be able to reset the module and it would need to be replaced at a cost of $1000.00 dollars. I said no thank you and I would pick it up after work. I get there at 5:15 and the hours on the door says it closes at 5:30. No key in the car, no note, nothing. There is a sign on the sales door that says closed to the public with a number to Mark Tyler on the sign. I call that and no answer and I leave a message. So I have no way of getting my car and I live in Dowagiac Michigan. Mark returns my call and while very apologetic and empathetic he states there is nothing he can do. So I have to get a friend to give me a ride home. Have someone else come give me a ride in the morning to get my key. I say nothing to the woman about not being able to get my car the night before. She then tells me there is a 49.99 dollar charge for not being able to reset the code. I was never told there would be a charge if they could not complete the work. I also told her she left me stranded and never told me they were closing at 2 p.m. because of Covid 19. No apology, no empathy, nothing. So I argued they should at least drop the charge that I was never told about and she was still going to charge me. Luckily another technician who over heard the conversation walked over and handed me my key. I can assure you this was the first, and last time, I will do business here. Which is bad for them as this was actually my sons car, and I was in the market to buy a Honda myself. Looks like someone else is going to get my business now.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Paul, I apologize for the miscommunication and/or some no communication. We did leave you two voice mails to let you know we were closing at 2:00. I apologize if you didn't receive them. This is no excuse, but during these times that we are told by our Governor to stay home etc it has been a challenge balancing sending people home and being open for business. All said, I apologize for not making sure you knew our exact hours of operation that day. Thank you, Chris Tyler

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Honda

Reviewed by Erica from BENTON HARBORDecember 01, 2019

It was great, great service, and all my questions where answered. What ever I was looking for they make sure that I found it or they gave my answeres about the vehicle type

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.7 (out of 5)

Denied with respect

Reviewed by Everett and Jennifer Yancy from Coloma,MINovember 13, 2019

We are very pleased with Tyler Honda overall. We could not get a loan but was treated with respect anyways. The loan officer took us in his office and closed the door to talk about not being approved. Having a career in nursing for over 20 years the privacy he provided was greatly appreciated. He gave us advise on how to get our credit score up and why we were denied respectably. They made a negative thing as positive as they could. Lastly we got there at 5PM but we couldn't tell that it was quitting time for them

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Tyler Honda

Here at Tyler Honda we carry new Honda pre-owned vehicles trucks and SUVs to fit your every need. We take pride in the vehicles we sell and strive to succeed in great customer experiences and satisfaction. Quality care is the difference between buying the car you love and loving the car you bought! Come visit us at Tyler Honda your certified dealer serving Southwest Michigan.

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