Suburban Honda

We have worked with John Butler for over 10 years, buying both used and new cars. He is wonderful; he is able to give us options and work with us. He's clear, efficient and he doesn't waste anyone's time. If you want your experience to be straight forward and hassle free (as much as it can), visit John Butler at Suburban Honda Farmington Hills.

My daughter paid cash (7 years of savings) for a 2021 Honda Civic EX. Delivery would be delayed for a month due to a back-ordered part. This was unacceptable for several reasons, including the fact that she was already paying insurance on this vehicle. I spoke with a sales manager, Karl Stuef, and calmly explained the situation. He called back within an hour and said he resolved the issue by taking the part from another vehicle on their lot. That is good customer service! The only negative was the poor detailing done on this vehicle. I don't expect a preowned vehicle to be perfect, but cleaning up sticky spills and dirty upholstery is pretty basic when detailing a vehicle for sale.

I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on.