Balise Honda

I’m extremely disappointed with my recent experience at Balise. My interaction with Dave Goodrich, who I understand is the finance manager, was unprofessional and frustrating. Based on my experience, Dave ran my wife’s credit before verifying the trade-in value—something that should have been done first. Only after pulling her credit did he realize the deal wouldn’t work due to negative equity. When I asked why her credit was run prematurely, he became rude, dismissive, and disrespectful. While I was trying to speak with him, he walked away and sat behind a computer instead of addressing my concerns. What made this even worse is that we were told by our sales rep, Chelsea Mattson, that the numbers had been reviewed with her manager and that everything was approved. Because of this, my family and I dropped everything, drove over an hour the day before Thanksgiving, spent an hour on paperwork, looked at the vehicle, and even left a deposit—only to be told the deal actually wouldn’t work. Whether or not the deal went through, I expected basic professionalism and customer respect from management, especially at a dealership. Based on my experience, Balise needs to do much better.

I’m extremely disappointed with my recent experience at Balise. My interaction with Dave Goodrich, who I understand is the finance manager, was unprofessional and frustrating. Based on my experience, Dave ran my wife’s credit before verifying the trade-in value—something that should have been done first. Only after pulling her credit did he realize the deal wouldn’t work due to negative equity. When I asked why her credit was run prematurely, he became rude, dismissive, and disrespectful. While I was trying to speak with him, he walked away and sat behind a computer instead of addressing my concerns. What made this even worse is that we were told by our sales rep, Chelsea Mattson, that the numbers had been reviewed with her manager and that everything was approved. Because of this, my family and I dropped everything, drove over an hour the day before Thanksgiving, spent an hour on paperwork, looked at the vehicle, and even left a deposit—only to be told the deal actually wouldn’t work. Whether or not the deal went through, I expected basic professionalism and customer respect from management, especially at a dealership. Based on my experience, Balise needs to do much better.

Alban Ibrahimi went above and beyond to get my new Ridgeline to me. And my follow up questions were answered promptly and efficiently. I would definitely recommend Alban and Balise Honda of West Springfield Kris F