Norris Auto Group in Dundalk including address, phone, dealer reviews, directions, a map, inventory and more

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925 Merritt Blvd
Dundalk, MD 21222

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Sales: 866-413-8617

Used Cars: 866-460-5274

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 3:00pm

Reviews of Norris Auto Group

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

125 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The Worst

Reviewed by ValS. from Gambrills, MDMay 31, 2021

We had an appointment with Phil he was busy and unable to assist us. He was very nice and I was disappointed that he was not available for the scheduled appointment (I arrived on time) and he informed me that the vehicle I wanted wasn’t available and another agent had grabbed the key to it and I could not look at purchasing it. My appointment had been made early morning the previous day. In addition, he recommended a colleague who we didn’t care for very much. She wasn’t that friendly, lied about a flaw on the alternative vehicle I was interested in (back seat lifts and should lock in place-she said that it wasn’t supposed to), and she was really unwilling to negotiate or even gave the appearance of being willing to negotiate on the price. It was a used vehicle, not brand new. Needless to say, I went elsewhere and purchased a vehicle (EX used /upgraded model for $5,000 less than her offer - with a properly functioning back seat that locks in place), very friendly sales agent, and he was willing to negotiate and brought the price to where I wanted to be. Overall, while my initial conversation with Phil the day prior was pleasant, from the moment I arrived and met Phil, it went downhill from there. I was very disappointed and it felt like a wasted trip, wasted gas, and waste of my time. Stay away from here!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

electrician

Reviewed by wes from abingdon, mdApril 22, 2021

didnt have what i wanted right away but they worked hard and fast, had it the next day! Sales man was first class so was the manager

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

A deal should be a deal.....

Reviewed by Db from BaltimoreMarch 20, 2021

This dealership is untrustworthy and dishonorable. Had deal to buy Friday night - Sat. AM they left me voice mail it was sold. No manager available when I called.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Norris Auto Group

At the Norris Auto Group we have a strong and committed sales staff with many years of experience satisfying our customers' needs.

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