Norris Auto Group

Good dealer pre owned have excellent service they explain everything and good price .I recommend this dealer

I bought a used 2018 Jeep Grand Cherokee from Norris Ford. I drove the car for three days and discovered it had no coolant in the reservoir. I added a gallon to top it off. I then took the vehicle to my mechanic who pressure tested the system and he discovered it would not hold the recommended pressure. I returned the vehicle for service under warranty. Several days later I was informed the engine had a head gasket leak and would need to be repaired. As I am well aware this can be catostrofic to the engine if not dis covered immediately. After weeks of emails to staff including the CFO of the company (who never responded) I called to find out if they were going to put me in a different vehicle and they would not respond. The service manager responded to me stating that after all my concerned emails they would put a refurbished engine in the car that has less miles on it than my car. Well after more emails the used (not refurbished) engine actually has more miles on it then the car. At this point I found it necessary to involve my attorney. I emailed the service department stating that their dishonest unprofessional behavior was unacceptable and I was finished dealing with them. They emailed several days later stating they would get an engine with less miles on it and replace the rear brake pads which didn't pass MD state inspection measurements. This vehicle was put on the lot for sale because it was a lemon. They are required to report to Carfax all repairs. This dealership is totally unprofessional and dishonest. BEWARE of what you purchase at any dealership. Especially Norris Auto group. Taking a mechanic with you could save you tremendous headaches. They have agreed to install a engine with less miles on it. However I cannot believe a word they say.

Wasn’t impressed by the ‘salesperson’ that contacted me via email. Came off as though he didn’t care if I wanted to buy or not