A member of the Cars.com family
A member of the Cars.com family
Sales: 877-676-4560
Used Cars: 410-243-7000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Cockeysville, MD that carry Honda
Overall Rating:
4.8 (out of 5)
95% recommend this dealer
208 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I was totally ignored.
I had service appointment today 10:15. One of service guy approach me and tell me wait in lobby area inside and take your key. Usually they check me in while i am waiting inside of car. I was a kind of confused by why i am told to take a key ,turn off the car and wait in lobby area inside. But i thought that it is always best to follow their direction. I was waiting 45 mints lobby area for check in but no one had interest to come and check me in. And i saw many customer after me and getting check in. So i went outside and talk one of services representative. Why no one check me in?? He said that you should stay in car for check in. I was speechless.. this really made me upset. Your guy told me wait in lobby area.. i just folllow his direction. I have been customer for you many years since i bought brand new car from your dealer. And the guy said if you were customer of our dealer you should know what to do!! And he pass the key to another services representative. I am not check in this guy. You do it.OMG... i just can’t believe what i am experiencing from their service department. I don’t recommend this service department at all!!
Dealer Response
The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Maximum rating = 5
Best Service experience yet.
Every interaction I have or have had with this dealer has been completely satisfactory. From the trade-in value for my previous car to the LOF service I received yesterday, I have been impressed with the care, courtesy, and competence of all personnel. Especially helpful is the notice always supplied about problems to watch out for—tires that are getting thin, prompt replacement of recalled parts, for instance—without pressure to make any changes. My service coordinator explains everything done and advises me about anything needing to be done. This is the best automotive-related experience I have ever had.
Dealer Response
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Jeff Miller, General Manager, jmiller@andersonautomotive.com, 410-403-1390
Maximum rating = 5
Out of state purchase.
I was looking for an aegean blue civic coupe and the closest dealer was Anderson Honda, which is 225 miles away. I called and they did have the car in stock. Jeff Beck was my salesman and he was very helpful. Dustin in finance went out of his way to get me a a great rate. Only negative comment I have is they made minimal effort in helping find someone to transport the car to me, otherwise it was a smooth transaction.
Dealer Response
Antoni, we appreciate you for letting others know about your honest experience. If you ever need anything in the future, please don't hesitate to let us know. Take care. Best, Lee Bonin, lbonin@andersonautomotive.com, 410-403-1256
Maximum rating = 5
Since 1919 Anderson has been a name synonymous with honest high quality service backed by the stability of the oldest dealer group in the City. While Bruce Mortimer has grown the Company to include Chevrolet Buick Pontiac GMC Truck and Hummer as well as import favorites Saab and Honda he has not wavered from the ideals of his Father: Bill Mortimer. Every long-time Baltimore resident knew of "Bill Mortimer's Anderson Olds" at Howard and 25th Street it was a Baltimore staple like National Bohemian Beer and the Baltimore Colts. Natty Boh may be brewed in North Carolina and the Colts now play in Indianapolis but Anderson Automotive is still right here in Baltimore where it should be!
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