Honda of Annapolis

The service department SUCKS!!! My brand new Pilot was sold to me with a bad battery. I live in western New York and my wife and I were taking the Pilot for our first road trip. Luckily the battery died at our Maryland destination and not along the way. The staff at Annapolis Honda that I dealt with had NO sense of urgency and absolutely not a bit of compassion for a stranded out of state new Pilot owner. I felt like since the car was not purchased at that dealership, they didn't care how things went with my transaction. I have nothing good to say except it finally got fixed. During the process it left me with a lot of anguish and frustration.

Today I went to the dealer with offer down payment ready to buy the car the sales gentleman very nice explaining everything about the car I take the car for test drive but wen he went to the manager cam back with 8 thousands + dollars in charges so they no respect my offer I get on line I left very disappointed this never happen before on other dilers i purchase car the price on line is what you pay

Bought my Honda Pilot from Honda of Annapolis in 2014. Have been taking it there for service since then. Always received a 10% discount on major work until a few weeks ago. My regular service representative, Michael, was not there when I took my vehicle in for service. It was just over $1,000 and I wasn’t given a 10% discount. At checkout, another service rep reviewed the bill and ended by saying, “….and with the discount, the bill comes to $x,xxx.xx.” I paid the bill without looking at the bill total. When I got into the car I checked the bill and noticed that the discount had not been deducted. I went back in to see about the discount, I was told that I couldn’t get a discount because I hadn’t asked for one beforehand. The service manager, David Tennant, got involved and became very unprofessional. I wrote a complaint to Honda Corporate and was told that because HOA is an independent dealership, I would need to complain to,the, directly. I’d did complain in writing and was told that I would received an email response from an Administrator. It has been 9 days without a response. I didn’t expect a response at this point. I will no longer be giving my business to Honda of Annapolis.