Honda of Annapolis in Annapolis including address, phone, dealer reviews, directions, a map, inventory and more

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1736 West St
Annapolis, MD 21401

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Sales: 877-817-1760

Used Cars: 877-820-9111

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00am

Service Department

Sun Closed
Mon 6:00am – 6:00pm
Tue 6:00am – 6:00pm
Wed 6:00am – 6:00pm
Thu 6:00am – 6:00pm
Fri 6:00am – 6:00pm
Sat 6:00am – 5:00pm

Reviews of Honda of Annapolis

Overall Rating:

4.3 (out of 5)

80% recommend this dealer

105 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dangerous! Poor service nearly caused an accident

Reviewed by PortionControlJoel from Crownsville, MDMay 01, 2021

Please be careful! We took our car here for routine maintenance and we now have a nightmare. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. The first time my wife went to drive it home and could not accelerate when she pulled out. So dangerous! She could have been in an accident. We returned the car immediately and they gave it back to us stating it was a software issue. Again, we tried to leave the lot and the car would not accelerate and making noises. This time we couldn't even get out of the parking spot. They gave us a rental as they were closing and called us in the morning claiming the tech filled the transmission fluid over 2 quarts low. Based on the noises and performance, I'm skeptical there was any fluid at all. We are now concerned they have done damage to the transmission by allowing it to be driven with low fluid. We brought our concerns to the manager but they have offered nothing to fix their mistake other than saying no damage was done, expecting us to take their word for it and quoting us the factory warranty. They responded to our requests for an extended warranty on their work or to cover costs of an independent inspection by letting us know that they will no longer cover the rental and that we needed to pick up the car. So, we are now without a car since we had to return the rental and have had to pay to have our car towed off their lot so it can be inspected by a transmission specialist. Our kids ride in this car and we don't want to take any chances trusting them... they have already returned an unsafe car to us twice - we won't take a third chance on them. I guess it's on us for our bad luck choosing to take our car to this shop. I strongly recommend choosing another shop. Mistakes happen and maybe a tech was having a bad day. But to return a car in a dangerous condition to us twice, possibly causing permanent damage and then refusing to rectify in any way is totally unacceptable.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Discourteous, rude, threatening, and bullying

Reviewed by Russellfugett from Crofton, MDNovember 14, 2020

Five weeks ago my wife and I sold our minivan to them. Today we had to show up to request payment because of their lack of follow through to make sure we received payment in a timely manner after we were told we’d have payment in 10 days. My wife had been the one communicating with him about our payment so after she confronted the manager Steve about his lack of follow ups and communication concerning our payment one of his associates decided to follow my wife out of the dealership yelling and screaming that we don’t tell them how to do their business and demanding we leave. I was in the car with our kids and had to get out to stop him from following my wife out of the dealership. After I told him to stop yelling at my wife and to back up this associate attempted to egg me on saying “you’re not gonna do anything”. He was right. I am a man of peace but I was not going let him continue to yell at my wife and follow her out of the dealership in such an ugly and aggressive manner. Our simple request was a courtesy car wash or oil change to make up for the delay but they refused. Clearly someone should teach them how to do business because this is not how you treat customers. We will be in the market for a new car early next year and we will certainly not be going to Honda of Annapolis. I strongly encourage you to look elsewhere for a Honda. They are rude, discourteous, and disrespectful dealers who attempt to bully and threaten their customers. Needless to say they are very unprofessional. Please go elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible experience with title dept

Reviewed by Nancy from AnnapolisSeptember 01, 2020

The lack of knowledge of the individuals that process the titles is horrible. The whole experience has been a complete nightmare! I will never purchase another vehicle from this dealership again! If I could give 0 stars I would!!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Honda of Annapolis

Our large inventory and wide selection of models along with competitive pricing allow us to make you a great deal on the Honda of your choice. At Honda of Annapolis our goal is to assist you in making a confident decision. Our friendly professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle we're here to help with your search. Wherever you live in the Baltimore area or if you're driving from Bowie Glen Burnie
Stevensville Laurel or Marlow Heights please give us a call directly at (410)267-7100 so we can assist you!! We look forward to serving you.

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