Honda of Annapolis

Asked the sales person to send me a worksheet with an OTD price (to include all fees required and optional). They told me to get that from other dealers, then bring it to them and they'll beat it. Right..... Took my leased vehicle there for maintenance and was not impressed with their garage or customer "lounge" area.

Worst dealership ever! I wanted to give it zero stars. I checked in at 8:30 AM for a service appointment. At 5 PM I still had not heard anything about my car. When I called in they had to call me back because they “had to find my car”! They never even looked at it and never let me know! I came to pick up my car the next day and had to wait 20 more minutes because another car was parked too close to me and they “couldn’t find the keys”! Glory be! Avoid this place!

The actual sale of my new vehicle went fine. No issues. However, the titling and transfer of tags has been a nightmare. For a little context, today is 44 days after my purchase of a new vehicle. Initially the dealership said they could transfer my tags since they are Maryland. However, that is not the case as my tags are Disabled Veteran and have no expiration. It took them two weeks to figure this out. On August 7th, I was told to go to the MVA myself. I did so, but was told by the MVA that the dealership had not processed the title. When I called the dealership on Sept 3, I spoke with Steve Chase, the general manager, who first informed me that I had not sent them my lien release on my trade in. I called back and he said that they found it and that my new vehicle title was process now. Today, Sept 17th, I yet again went to the MVA to transfer my tags. I was told again that the dealership had not processed the title. When I called them, Brian told me that the MVA would send me the title and then I would have to go into the MVA to transfer the tags. I told him that is not how it works. While I stayed on the phone, Brian went to check with the office to see if there was something about my title. He returned and said that they found my title paperwork and were processing it to the MVA. However, after 45 minutes the MVA still had nothing. Upon leaving the MVA, Steve Chase, the general manager called me to apologize for taking so long. He said that the one lady that processes titles has been swamped. He then told me that she will process it now. At this point, I lost my cool. I asked him if I could speak to someone else. He said that the only person above him is the owner of the dealership and he does not accept calls from customers. I asked him if Honda cared about how they treated customers. His response was that corporate did not get involved with franchise issues. Then he said that I had mentioned before that if they couldn’t get it together, I would bring the vehicle back and park it on their lot. (I did say that). He said that is not how it works since I purchased the vehicle legally. He continuously spoke over what I had to say and was very condescending. Very disrespectful from a fellow Veteran. I forgot to mention that since the vehicle I traded in had my original license plates, and my insurance company reported to the MVA that my vehicle no longer had insurance, I have a fine of $200.