Holmes Honda Shreveport

I went to Holmes Honda to look at a Honda my son sent a link to. I had been to several dealerships and my intention was to look at the SUV Holmes Honda had and move on to the next dealership since I was in Shreveport. Well, here comes Colby Crowder, all smiles, welcoming, and all business. He made sure the SUV I was looking at was the one I wanted. He did NOT try to convince me to purchase anything I wasn’t interested in. He told me everything about the car, including the fact it still had to be serviced. He was honest with me didn’t try to sugar coat the car to make a sell. After test driving it, I decided I need NOT go anywhere else. Everything Colby told me would be done to the car in the service department WAS done, new tires, new windshield, A.C. serviced, everything mechanical was serviced. Colby’s main priority was selling me a dependable and safe car to drive. Colby made me feel like he was my son and would take care of his mama! I trusted him that much. I was in a rental car, Colby even called me to let me know I could take the rental back and Holmes Honda would give me a loner while my Honda was being serviced! Not only that they would meet me at the rental car company! Colby made the whole experience of buying my SUV a great experience. I was treated as if I was buying a Honda Prologue instead of a preowned SUV. Colby Crowder is the best! I even had the pleasure of meeting one of the service guys. He too was all smiles, polite and respectful. My impression of Holmes Honda…it’s not just the sale of a vehicle but the service of the vehicles they sell as well. You can bet if and when I decide to get another vehicle, it will be from Colby at Holmes Honda. Also, you can bet everyone has already heard of the great service I got from Colby and Holmes Honda. I forgot to mention, I love my little SUV! Thank you Colby for making this car buying trip a great experience

My daughter purchased a brand new 2023 Honda last summer and it took two months to get. In October 2022 all the lights in the dash starting to come on. She took the car into Holmes Honda in Shreveport 5 or 6 times from October until now and every time she goes in there she has a bill ranging from $300-$1,200. Today she went to pick up the car up after they had it a month, the part is now under warranty and the bill is only $77 dollars. Chandler Smith who's a service advisor there was very rude after we questioned why all of a sudden the bill was very cheap. He was very dismissive and attempted to attack us as if we were making up things saying she has not had to pay anything. We will not ever be purchasing a Honda from the Shreveport location again. Here's how a little of the conversation went today. Holmes Honda American Honda Motor Company, Inc. Better

It don’t Even deserve a one star they are very Trashy with their place of business explaining things to they’re supposed to be customers have the worst employee managers, especially think they over something and I could tell you what the policy, but not being there for their customer when it’s all a bunch of bull cause I know they could do whatever they can and want to do for somebody that they know. 👎🏾👎🏾👎🏾👎🏾