949 Burlington Pike
Florence, KY 41042

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Sales: 859-757-1469

Used Cars: 859-757-4962

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Jeff Wyler Honda in Florence

Overall Rating:

2.8 (out of 5)

95% recommend this dealer

1670 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

When I told friends that I had purchased a vehicle at the

Reviewed by DianeAnandaFebruary 18, 2024

When I told friends that I had purchased a vehicle at the Jeff Wyler Honda dealership in Florence, I was told, “Never deal with them. They’re crooks.” The 2016 Honda Fit I purchased was overvalued with front end damage that I didn’t notice until the next morning. The 2018 Subaru I traded in was undervalued and I ended up paying an additional $7500 to complete the transaction. When I called Chuck to ask if there was anything they could do to compensate me, that’s the last that I heard from him. I think they saw a woman coming into the dealership, and took advantage of the situation. I will now have to take the Honda fit that I paid an additional $7500 for to a body shop to fix the front end damage.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Communication is greatly lacking in the service

Reviewed by Debbie from Brookville, INFebruary 02, 2024

Communication is greatly lacking in the service department. Took car in for a scheduled recall on fuel pump. After driving over 45 minutes to get there I was told that the fuel pump was not available. Wondering why the 2 people I spoke with previously did not inform me of this.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Debbie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (859) 283-2727 so we can work towards a solution. Thank you and have a great day.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Would not recommend buying anything from this

Reviewed by BSturdivantSeptember 28, 2023

Would not recommend buying anything from this dealership because of the service department. I purchased an accord and am having some strange electrical issues (car suddenly loses power and throws a bunch of codes). Dylan the service dept manager does nothing to manage the capacity at the service center to get customers in when they purchased cars with issues that need diagnosed. I have fought with her multiple times to get my car looked at in a timely manner and they have failed to properly diagnose it twice due to them rushing the car through service. Everytime you call all she does is tell you they are too busy (they always have their service calendar booked out with oil change appointments). So if you buy a car from here and have issues look forward to Dylan letting your car sit for an undertermined amount of time before she will even attempt to diagnose it. You can’t get the warranty to pay for a rental car until your car gets diagnosed and is actually having the repair done so be ready to pay that out of pocket. I requested multiple times for the GM Matt Brady to give me a call to dealership employees including Dylan and I have left him calm and professional voicemail messages on his line at the dealership and he has never called me back. I have never dealt with a service dept like this at any other area dealership so if you are thinking oh I’ll buy an accord with a warranty and get it serviced at the dealer and everything will just be fine and dandy, we’ll be careful that may not be the case if you end up needing anything other than an oil change! Update 9/26: GM Matt Brady finally called me back after I left a bad review on google (apparently you have to leave a bad review to get anything done and he seemed to think that forwarding my previous voicemail complaint about the service manager to the service manager the complaint was about was an acceptable resolution and acted like it was my job to call him back multiple times). He did not offer any solution besides me keeping an appointment I already have for October 26th and he promised to follow up when I drop it off. Today is September 28th hopefully this car does not kill me between now and then! If I was him I would be sending someone with a loaner car to my house to pick this death trap up and make sure this issue didn’t drag out a full 3 Months (august 3rd is when all of this started)!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Bsturdivant, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jeff Wyler Honda in Florence

Jeff Wyler Fairfield is your premiere dealer. We sell new cars trucks SUVs and vans and we also sell used cars and used trucks including Certified Preowned vehicles.

Our service department features certified technicians who use modern equipment and diagnostic tools to fix or repair your auto. We use genuine OEM parts and accessories which are also for sale at our onsite store.

In an accident or fender-bender? Our body shop provides free estimates.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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