Kokomo Auto World

If I could, I would give a rating of negative 5! On August 3, 2022, I took my Honda Accord to Kokomo Auto World for service because the vehicle's check engine light was blinking, and the VSA and exclamation point warning lights were on. At stop signs and stop lights the engine hesitated and ran rough. The service representative that I initially dealt with flippantly said the blinking check engine light was really a "time to trade in indicator", prior to having any diagnostics completed. After a technician ran tests another service representative came to me in the waiting room. She informed me that the tests showed codes PO304- cylinder 4 misfire and PO430- leaking injector- damaged converter, and presented a Repair Estimate of $8,783.67 and advised that the vehicle should not be driven at all, almost giving me another heart attack. My wife and I were staying at a lake house in Rochester. I decided to drive the car back to the lake house, using the cruise control set at 62 mph. Once there I called the service manger at Valley Honda, my home Honda dealer in Aurora, Illinois. We discussed the codes, symptoms and the Repair Estimate issued by Kokomo Auto World. Valley Honda has the largest sales volume of all Honda dealerships in Illinois, and I have done business with them since 1999. The service manager from Valley Honda indicated that the service codes and Repair Estimate made no sense to him. We decided that I would drive the vehicle back to Aurora, Illinois in the same fashion as I drove from Kokomo to Rochester. After we got back to Illinois, I took the vehicle to Valley Honda. Service code PO304 was obtained and a finding that #4 spark plug oil fouled, but the indicated repair was drastically different. Valley Honda replaced #4 plug. The codes were cleared and retested. The car has been running like new since Valley Honda completed the work. The invoice from Valley Honda was $118.75 vs the Kokomo Auto Repair Estimate of $8,783.67. INCREDIBLE! Kokomo Auto World is the worst. Either incompetent or dishonest, or both. I WILL NEVER HAVE ANY FUTURE DEALINGS WITH KOKOMO AUTO WORLD! Michael McGurn

We were forced into something. We were very uncomfortable. We bought a 40k vehicle just to be treated like this? Will never buy another vehicle from here.

Wonderful folks at Kokomo Auto World! Very friendly and helpful! Would highly recommend to friends, family and anyone looking to purchase a vehicle or have repairs completed.