Bill Walsh Honda in Ottawa including address, phone, dealer reviews, directions, a map, inventory and more

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4001 Columbus St
Ottawa, IL 61350

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Sales: 866-716-5042

Used Cars: 866-761-9042

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Bill Walsh Honda

Overall Rating:

4 (out of 5)

74% recommend this dealer

49 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Go somewhere else!

Reviewed by Jon C from Ottawa ILJanuary 13, 2022

Bought two vehicles from these people. At first I was very happy with Bill Walsh Honda. So Happy I didnt mind when they Charge me for 6 quarts of oil on an oil change for a car that only uses 4 quarts. But in Dec I bought a used car, after a year of complete customer loyalty. The car blue booked at $3000. I paid $7000. 9 days later and less then 100 miles on the car. Engine light. Now I knew the brakes were not the best and they would need work when I bought it. But I needed the car, so no choice. I bought it as is, so I was going to fix them myself. Took the car to 4 different places AND Bill Walsh Toyoda. Brakes cant be fixed. Really, Cant be fix. Now I am not very happy. Get NO WHERE WITH ANYONE. Couple weeks go by, I set up an appointment with their Honda dealership. Oil and transmission fluid change. Two days before the appointment the call me and tell me their Tech is out and they cant do the transmission. Told the guy that Saturday is the only I cant get there, SO he tells me Ok we will see what we can do. I will call you back. Never got a call back. Show for my appointment at 7:40am saturday. My appointment is at 8. Like being early. Walk in, some lady looks at me and say and i quote. "What do you want?" So I tell her Im hear to get my oil change, was going to do the Transmission, but your guy called off sick. SHE LOOKS OVER SHOULDER AT A GUY WORKING ON A CAR, and says. "HE'S RIGHT THERE" Cool, I do not have to come back So I check in at the service desk, and get what? Yep, no tech "ON DUTY" to do my transmission. SO Now, after being burned at Bill Walsh Toyoda. I now get conflicting Stories. So Mandy Russo, the Service desk attendant talks with me gets me calmed down. We reschedule the Transmission for the following weekend. SO I proceed to tell her about the used car I bought at the other dealership. She gets upset, and starts calling people. Mandy is trying to move heaven and earth to help Me. She gets me to drop this car off to her. She takes it over to the other place herself and tells me. "dont worry, this will get taken care of" What I didnt tell her is that I had already had the car looked over by someone else, and KNEW every problem with the car. How much the parts were. and what would needed to be done to fix it. SO Monday. She calls me to tell me, One they are not going to fix the problem with the engine light that went on 9 days and less then 100 miles on the car. And they would be more then happy to replace the rotors, and SPLIT the cost. Told no, I will just take care of it myself. So I hang up, look threw my email and see a survey from them. So I fill it out, give them a poor rating in hopes that someone else would talk to me. The night I get an email from the head of their CS department Talking about how he talked with his staff and how he agrees that they dropped the ball, Sorry about that see you Saturday. AT NO POINT DID THIS MAN EVER TALK WITH ME!!!!!!!!!!! he went to his staff, and Mandy. Got their side of the story. Made his decision based solely on what his staff said. Never spoke to me. Sent him an email back told him this was a complete insult. Called Cancelled the service and told them I want my Money back. They Screwed me over twice, during the Holiday Season and pretty much got treated like it was my fault. Good Buy Bill Walsh. By the way, I bought the used car for my daughter so she and her younger sister can get around. Bill Walshes Profit margin is more Important the the lives of my teenage daughters.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

My recent experience at Bill Walsh Ford Service was...

Reviewed by AnnDecember 01, 2021

My recent experience at Bill Walsh Ford Service was exceptional. Jamie was able to get my vehicle in quickly, He was able to schedule in all of the work my Ford Fusion needed in one day. He was professional, courteous and patient with my urgent situation. I have been a service customer for several years and highly recommend them. Wayne was my shuttle driver in the morning. He went above and beyond with a smile and great conversation. Corbin graciously picked me up to retrieve my car and was very professional and friendly as well. This is a service department you can trust. I am so happy with the service and care I received. Keep up the good work 🙂 Ann

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My salesman Tim Henson was super informative and...

Reviewed by chr8cmKcampbellFebruary 04, 2021

My salesman Tim Henson was super informative and professional. He made my car buying process a breeze. Tim helped me get into the car I set out for. This man is AMAZING!!! Thank YOU Tim YOU rock!! 🙂Thank you to all the staff at Bill Walsh Ford for making me feel like family. I love supporting local buisnesses that go above and beyond for you! I completely recommend Bill Walsh 100%

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Bill Walsh Honda

Welcome and thank you for choosing the Bill Walsh Automotive Group. For four generations we have been a family owned business committed to serving all of your automotive needs whether it be sales leasing service parts body shop internet accessories quick lube or just information. Your complete satisfaction has always been our first priority and we appreciate the opportunity to earn your business. Since we opened the doors of our first dealership on Main Street in Ottawa our motto has always been:

"OUR CUSTOMERS ARE OUR FRIENDS"

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