Bill Walsh Honda

Stay away from the service department. Very dishonest and try and take advantage of you. Was told to bring it it as it would be covered under warranty then they tried to charge $500 for a repair that I paid my regular mechanic $38 for.

Mandy Russo rocks! Check engine light came on my 08 Honda Accord (which has been happening more frequently with my 14 year old car), called Mandy who told me to come in the next day. 1pm appointment, she was waiting for me. Problem diagnosed and taken care of in one hour. Once again, over the top service from Mandy.

Bought two vehicles from these people. At first I was very happy with Bill Walsh Honda. So Happy I didnt mind when they Charge me for 6 quarts of oil on an oil change for a car that only uses 4 quarts. But in Dec I bought a used car, after a year of complete customer loyalty. The car blue booked at $3000. I paid $7000. 9 days later and less then 100 miles on the car. Engine light. Now I knew the brakes were not the best and they would need work when I bought it. But I needed the car, so no choice. I bought it as is, so I was going to fix them myself. Took the car to 4 different places AND Bill Walsh Toyoda. Brakes cant be fixed. Really, Cant be fix. Now I am not very happy. Get NO WHERE WITH ANYONE. Couple weeks go by, I set up an appointment with their Honda dealership. Oil and transmission fluid change. Two days before the appointment the call me and tell me their Tech is out and they cant do the transmission. Told the guy that Saturday is the only I cant get there, SO he tells me Ok we will see what we can do. I will call you back. Never got a call back. Show for my appointment at 7:40am saturday. My appointment is at 8. Like being early. Walk in, some lady looks at me and say and i quote. "What do you want?" So I tell her Im hear to get my oil change, was going to do the Transmission, but your guy called off sick. SHE LOOKS OVER SHOULDER AT A GUY WORKING ON A CAR, and says. "HE'S RIGHT THERE" Cool, I do not have to come back So I check in at the service desk, and get what? Yep, no tech "ON DUTY" to do my transmission. SO Now, after being burned at Bill Walsh Toyoda. I now get conflicting Stories. So Mandy Russo, the Service desk attendant talks with me gets me calmed down. We reschedule the Transmission for the following weekend. SO I proceed to tell her about the used car I bought at the other dealership. She gets upset, and starts calling people. Mandy is trying to move heaven and earth to help Me. She gets me to drop this car off to her. She takes it over to the other place herself and tells me. "dont worry, this will get taken care of" What I didnt tell her is that I had already had the car looked over by someone else, and KNEW every problem with the car. How much the parts were. and what would needed to be done to fix it. SO Monday. She calls me to tell me, One they are not going to fix the problem with the engine light that went on 9 days and less then 100 miles on the car. And they would be more then happy to replace the rotors, and SPLIT the cost. Told no, I will just take care of it myself. So I hang up, look threw my email and see a survey from them. So I fill it out, give them a poor rating in hopes that someone else would talk to me. The night I get an email from the head of their CS department Talking about how he talked with his staff and how he agrees that they dropped the ball, Sorry about that see you Saturday. AT NO POINT DID THIS MAN EVER TALK WITH ME!!!!!!!!!!! he went to his staff, and Mandy. Got their side of the story. Made his decision based solely on what his staff said. Never spoke to me. Sent him an email back told him this was a complete insult. Called Cancelled the service and told them I want my Money back. They Screwed me over twice, during the Holiday Season and pretty much got treated like it was my fault. Good Buy Bill Walsh. By the way, I bought the used car for my daughter so she and her younger sister can get around. Bill Walshes Profit margin is more Important the the lives of my teenage daughters.