6900 Dempster St
Morton Grove, IL 60053

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Sales: 847-965-7070

Used Cars: 847-965-7070

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Napleton Honda of Morton Grove

Overall Rating:

4 (out of 5)

71% recommend this dealer

318 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

1-Star Review: Misleading Warranty Sales and Vehicle

Reviewed by jfhill1221January 15, 2026

1-Star Review: Misleading Warranty Sales and Vehicle Condition Zero Customer Support I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove in August 2025, and the finance manager pushed their "Platinum" extended warranty hard, promising repairs anywhere in the country at any certified mechanic with just a $100 deductible. They claimed it was the best plan available but couldn't provide paperwork due to "computer issues" and said they'd email it (they never did). Just a few months later, the car overheated due to water pump issues. The warranty company only partially covered repairs, and when I called the dealership over 14 times for help, no one ever responded. Now I'm out over $1,000 in rentals, towing, and out-of-pocket fixes, plus the car has new problems like oil leaks. Avoid this place—total bait-and-switch on warranties and ghosting customers when things go wrong. Save yourself the headache and shop elsewhere. Nothing but problems dealing with these people

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

1-Star Review: Misleading Warranty Sales and Vehicle

Reviewed by Joi Hill from St. Charles IL January 15, 2026

1-Star Review: Misleading Warranty Sales and Vehicle Condition - Zero Customer Support I purchased a used 2018 VW Atlas from Napleton Honda of Morton Grove in August 2025, and the finance manager pushed their "Platinum" extended warranty hard, promising repairs anywhere in the country at any certified mechanic with just a $100 deductible. They claimed it was the best plan available but couldn't provide paperwork due to "computer issues" and said they'd email it (they never did). Just a few months later, the car overheated due to water pump issues. The warranty company only partially covered repairs, and when I called the dealership over 14 times for help, no one ever responded. Now I'm out over $1,000 in rentals, towing, and out-of-pocket fixes, plus the car has new problems like oil leaks. Avoid this place—total bait-and-switch on warranties and ghosting customers when things go wrong. Save yourself the headache and shop elsewhere. This is all happening while I am recovering from Cancer Surgery

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

had a great buying experience with Svyat Sachuk!

Reviewed by L.W.January 09, 2026

had a great buying experience with Svyat Sachuk! He was professional and efficient. was able to get in and out with with my new car in one afternoon.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Honda of Morton Grove

Napleton Honda of Morton Grove is not just your greater Chicago Honda dealership; we also provide a full line of services dedicated to our Illinois customers. From Honda car repairs near Chicago performed by expert mechanics to OEM Honda auto parts, to car loans, Napleton Honda of Morton Grove is the intelligent choice for your automotive needs.

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