Napleton River Oaks Honda in Lansing including address, phone, dealer reviews, directions, a map, inventory and more

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17220 Torrence Ave
Lansing, IL 60438

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Sales: 866-546-4890

Used Cars: 866-546-9329

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Napleton River Oaks Honda

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

1567 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awesome

Reviewed by Marcus Guy from Chicago Illinois July 16, 2022

Virgile was a great carsalemen . Very informative, insightful and patient. This was my first car and I couldn't be more happier with the service she provided

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Marcus, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

The salesman Alfonso I dealt with is rhe worst salesman

Reviewed by jon paulJuly 15, 2022

The salesman Alfonso I dealt with is rhe worst salesman I've ever dealt with. He lied to.mg face about everything. And charged my credit an extra 13.000 dollars the. The sale price without my knowledge

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Jon, we are so disappointed to learn of this situation you have described. Please contact our Manager at (708) 868-0100 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Customer Service, Very Professional, Competent,

Reviewed by CaudleJuly 12, 2022

Excellent Customer Service, Very Professional, Competent, and Detailed Eric and Larry are the Best, Very Accommodating and Proficient, You can tell, They Love The Work They Do…..

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Caudle! Thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Napleton River Oaks Honda

In 1931 Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years and has led to over 800000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010 the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry Customer Satisfaction still tops the priority list.

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