Napleton River Oaks Honda in Lansing including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

17220 Torrence Ave
Lansing, IL 60438

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Sales: 866-546-4890

Used Cars: 888-310-8071

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Napleton River Oaks Honda

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

686 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Simply The Best Dealer Experience

Reviewed by David Smith from xx Charles, ILJune 11, 2021

Nothing but hi 5?s all around for the entire Napleton River Oaks Honda team. Seriously, these folks have the customer interests at heart. Shout out to Lucien, my go to sales consultant representative who went above and beyond to get me with the right car. Shawn in finance, cool and calm, explained all the many forms needed to be signed. Mike in service whom I personally thank for going out of his way to support and help the customer. And to the many others behind the scene that helped with the vehicle preparation and readiness for the customer. Napleton Honda has the right formula to make your car buying experience, positive, low key, no pressure sales. Again, I thank everyone for theie end to end professionalism.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi David thank you for your feedback. We're thrilled you found our team, specially Lucien, Mike and Shawn knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Bad customer service

Reviewed by Jesse from Chicago, ilJune 10, 2021

Unprofessional, horrible customers service, employees and managers cracking jokes on customers, try to over sale you, give you the run around acting like they can’t help just to brush you off to another representative.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Jesse, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. If you would like to discuss your experience in more detail, please give us a call at (708) 868-0100 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Lucien Harris/Sales Consultant

Reviewed by Leslie Porter from Robbins, IllinoisJune 08, 2021

Sales Consultant was the best, very professional, sufficient and help I have already recommend him to three family members

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Leslie, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Napleton River Oaks Honda

In 1931 Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years and has led to over 800000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010 the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry Customer Satisfaction still tops the priority list.

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