McGrath City Honda

If I could give zero stars, I would. I brought my car into McGrath Honda for what was supposed to be a simple emissions system issue. Instead of diagnosing the actual problem, I was hit with an outrageous upsell attempt totaling $4,300 — including a full serpentine belt replacement, complete spark plug change, and an $800 purge valve replacement (the only item that even remotely addressed the original issue). Against my better judgment - there is a $230 fee for diagnosis either way - I went with the purge valve replacement for $800. Only to find out later it did absolutely nothing to fix the issue, about 5 miles later the same check engine light came right back on. Took my car to a different, honest mechanic who correctly diagnosed and resolved the problem with a minor Mass Air Flow sensor fix for just $200. When I tried to contact McGrath Honda to get an explanation, a refund, or even a basic acknowledgment of their mistake, Nick and Jeremy were completely unresponsive and unhelpful. Extremely unprofessional. It’s clear that this service department prioritizes upselling and profit over honesty and customer care. If you value transparency, fairness, or simply want your car fixed correctly the first time — do yourself a favor and take your business elsewhere. I am already advising all of my friends and family to avoid this place.

I was billed for two services where the work had not been completed. I noticed that what I was quoted on my text that I approved the work and what I was billed were different. Jeremy figured out what had happened and went to the mechanic to get the work done.

Purchased my car in 2018. I have always had it serviced here. They back up their assessments with proof and ensure the car is running at max capacity when you leave their shop. Will continue to have my car serviced here. Jeremy is the reason why.