AutoNation Honda O'Hare in Des Plaines including address, phone, dealer reviews, directions, a map, inventory and more

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1533 S River Rd
Des Plaines, IL 60018

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Sales: 877-226-9857

Used Cars: 888-611-4918

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of AutoNation Honda O'Hare

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

710 out of 765 people said they would recommend this dealer

5 (out of 5)

Great service!

Reviewed by Jonnathan Cuji Jara in Chicago, ILJune 15, 2021

Great accomodating experience for a first-time buyer.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

jlfrale818@comcast.net

Reviewed by jim frale in Chicago, ILJune 12, 2021

I received a letter to bring my 2019 Passport in for a recall for a faulty fuel pump. After making an appointment to bring the vehicle in on 5/29/2021, I was told by serviceman Ivan Rivera that the dealership doesn't have the part in stock, but will order one and would have to make another appointment. He also told me the work couldn't be done until the part came in, which wouldn't be on the same day. I made another appointment for the work to be done on Friday 6/4/2021. The vehicle was dropped off on Thursday night 6/3/2021. On 6/4/2021 I called 4 times and my wife called 2 times to check the status of my vehicle. All 6 times we left messages for Rivera to call one of us. He never returned mine or my wife's calls. I decided to stop at O'Hare on the way home from work. Talked to manager "Josh". I related to him the story of my vehicle. He assured me that my vehicle would be ready by 6 this evening. When I was leaving Rivera yelled "Frale, Frale". At 5PM my wife called the dealership to see when we could pick up the vehicle. According to the receptionist nobody answered the phone in service dept. My wife then asked for manager "Josh" and was told that he's not answering. We decided that was enough and to pick up my truck. When we got to O'Hare Honda, the manager "Josh" told me there was an explanation as to why my vehicle wasn't worked on. He asked me to give him a second to explain and so I did. He said there wasn't really a reason why my vehicle wasn't worked on, but wanted to take me off to a side room to talk to me. I told him "NO", that I wanted my key to my vehicle so I could leave. When I was in the service drive thru area, another employee who will remain anonymous approached me and told me this goes on all the time. He further stated Josh is probably high on drugs and lets Rivera do whatever he wants. Although all the rest of the desks were manned by service employees, Rivera's was conspicuously empty.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great Service Friendly Staff

Reviewed by Maria Herr in Chicago ,IllFebruary 10, 2016

Buying a new car was the first time I had a pleasant experience . My husband and I felt at ease with Nicole. She answered all our questions and was very professional. Great Job

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About AutoNation Honda O'Hare

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

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