Honda of Downtown Chicago

Their service department is full of morons who have no clue what is going on. I was called to bring my car in for a safety recall. The woman I made my appointment with told me the service would take one hour max. I even double confirmed because this location has always taken longer than the estimate. I was told one hour max. When I showed up to my appointment the gentleman who checked me in said "I see your car doesn't need any maintenance, why are you here?" You would think they would know my car has recall when they are the ones who called me to set the appointment. You would also expect their system would show a recall when they check my car in. After explaining why I was there, I was told it would not take 1 hour and that it would take 5 hours. I was asked "Is that an inconvenience to you?" NO xxxx, IT IS AN INCONVENIENCE WHEN IT IS GOING TO TAKE 5 HOURS INSTEAD OF 1. I was not offered a complimentary uber or lyft back home or anything. TERRIBLE SERVICE. SET REAL EXPECTATIONS. IT CANNOT BE THIS HARD.

Over the phone I talked to them I live an hour and a half away they told me I was approved for the car i even asked them again because I said I lived far and that if I was going that far I want to make sure I was getting it they said I was so I drive all the way there we start working on paperwork then after an hour in the place they say no im not getting the car it was so unprofessional so I spent a whole day for nothing they told me I was approved before I went up if they weren't sure they could have just said that and I wouldn't have gone but they make promises to waste your time i will not ever go back to them this was ridiculous. I wasted time and money. If you are looking go to another honda dealer this place don't respect their consumers

On August 30, 2025, my family and I walked into Honda of Downtown Chicago to purchase what was supposed to be a certified pre-owned 2025 Honda CR-V. What followed was the single worst car buying and service experience I have ever encountered. From the very beginning, the dealership lied, misled, and mistreated me. The salesperson, Muhammed Khalid, told me the car came with remote start and features via the HondaLink app “at no additional cost.” Later, I discovered none of these features were compatible with the vehicle. Strike one. During negotiation, I was told I needed to pay an additional $3,000 for the “certified pre-owned warranty”—even though the car was already advertised online as certified. On top of that, they tried to tack on a nearly $1,000 “PDI” (Pre-Delivery Inspection) fee. So essentially, they wanted me to pay twice for inspections on a car that likely only had one. When I objected, they eventually waived the $3,000 fee but still forced the PDI charge. This felt like a bait-and-switch scam tactic. In the finance office, Tyson Felder attempted to slide through a $444 tax discrepancy. When I pointed it out, he argued the computer was “correct.” Only after pressing him did he leave the room, return silently, and print a corrected copy—without so much as an apology. After signing, I was handed the vehicle in the service bay. Oddly, the salesperson was removing items from the trunk saying they belonged to another car. I drove off only to discover the tank wasn’t filled (despite being promised). At the first gas station stop, just a few miles away, I was stranded: the key they gave me didn’t even belong to my car. I called frantically for help, unable to reach my salesperson. After finally getting through to Pre-Owned Sales Manager Tyson Estle, I explained the urgent situation. Instead of apologizing or helping, he hung up on me. I sat stranded at a Chicago gas station for two hours, waiting for my wife (who had been driving our other vehicle with our infant son) to turn around and bring me the second key. During that time, I also noticed my license plates were installed incorrectly (with the registration sticker on the wrong plate), one plate was held on with a rusty screw, and the backseat was full of white plastic shavings. Over the next week, I called daily for resolution. Each person I spoke to treated me like I was the problem. Eventually, I made a service appointment for September 8th to correct the key issue and address all my concerns. The appointment was yet another disaster. Despite scheduling a time, my service advisor admitted repairs are handled on a “first come, first serve” basis, so my appointment meant nothing. After hours of waiting, I finally got my car back—only the key issue fixed, nothing else addressed. They didn’t even wash the car. When I pointed this out, I was ignored, yelled at by multiple staff members, and even threatened by the Service Manager, who screamed at me, cursed, and then actually called the police—all because my car (parked by one of their own porters, not me) was in front of the exit for a few minutes. Yes, Honda of Downtown Chicago’s “solution” to a paying customer’s concerns was to threaten violence and ended up calling 911. To this day, no one from management—including the GM—has returned my calls, apologized, or shown even the smallest amount of accountability. Tyson Estle even admitted in front of staff that he hung up on me intentionally and had no regrets. This dealership is dishonest, predatory, unprofessional, and outright hostile to customers once they get your money. If you value honesty, safety, and respect—stay far away from Honda of Downtown Chicago. If you have any issues with them, don’t expect a resolution—expect them to call the police on you instead.