Bill Kay Honda in Bourbonnais including address, phone, dealer reviews, directions, a map, inventory and more

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1360 Locke Dr
Bourbonnais, IL 60914

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Sales: 815-401-0832

Used Cars: 815-401-0795

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Bill Kay Honda

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

161 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Honda dealership

Reviewed by Accord fan from KankakeeOctober 03, 2019

They were not very receptive and unwilling to help me out with my income, I told them I wanted to get an idea of the car I wanted and that it was definitely going to be an accord I have cash to put down but I feel they wanted to use there own financial people.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We are very disappointed to hear that you feel your experience did not meet your expectations. We take your feedback very seriously and would like the opportunity to speak with you about what happened further.

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible!

Reviewed by No name needed from Dwight, ILJuly 28, 2018

Absolute terrible service. Purchased a car on Monday used. After completing paperwork my daughter got in it drove it and the check engine light comes on. Called that day and was told service would call. They didn’t contact us until Thursday. Told us to bring it in Friday at 1pm. She sat for 2hrs with no updates. Had to call and tell a manager Steve then told my daughter “I have nothing to do with your car but I’ll look into it” Service then tells her it’s a $700 repair and it won’t be covered. Obviously they don’t know Illinois state law that clearly states we have 15 days or 500 miles whichever comes first and they are liable for any engine component repairs which this vehicle falls under the law. The issue that is wrong is an engine component. A crappy pay here buy here dealership has a 30 day warranty! If I could leave 0 stars I would. I never got a call back from the manager, transferred to the rep who sold the vehicle who proceeded to tell me they won’t pay for. Talked to the general manager Tony who said the same thing who was rushing me off the phone up since I am mad and won’t listen to his excuses. Called the Chevy store since I was told that is where Bill Kay is located, was transferred to the sales manager who proceeded to tell me that it is an as is vehicle again no knowledge of the law the vehicle falls under. I am extremely pissed off and obviously not going to listen to excuses. I am in the car business and this is a terrible dealership! Piss poor!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.7 (out of 5)

service department

Reviewed by Kim from Manteno, IllinoisSeptember 26, 2017

My car wasn't starting correctly so I took it to the dealership for a diagnosis. The guy in the service department told me I was starting my car incorrectly, did I mention that I have 353,000 miles on my Accord and I'm the only owner...So, I took it to Planet Honda and they found the problem and fixed it. The service department let me drive away with what turned out to be a major problem and when I confronted them with the information their response was " I can read". Bill Kay Honda will not be the dealership I turn to for help.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Kim, I am sorry to hear about your negative experience with our dealership. I am concerned by your review and would like the opportunity to address it for you. Please contact me at your earliest convenience to further discuss your concerns. Sincerely, Jeff Lindner - GM - jeff_lindner@hotmail.com

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Bill Kay Honda

Bill Kay Honda in Bourbonnais IL also serving Chicago Bradley IL and Kankakee IL is proud to be an automotive leader in our area. Since opening our doors Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new or pre-owned vehicle we will provide assistance to help you find financing options that fits your needs!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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