1360 Locke Dr
Bourbonnais, IL 60914

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Sales: 815-937-7900

Used Cars: 815-937-7900

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Bill Kay Honda

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Shady practices

Reviewed by Single mom from Mokena Illinois November 25, 2023

The epitome of a used car lot! Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who told me the car is “as is”. I later found out that the oil pan and gasket are part of an implied warranty and must be repaired within 14 days…by law. Thirteen days later the air conditioning stopped working. I found on the Carfax that Bill Kay recharged the AC in July- just a few weeks before I purchased the vehicle. When I brought it to the dealership’s attention they said my mechanic looked at it and didn’t find it. Fun fact- you can’t see a Freon leak without injecting dye and more Freon…this costs nearly $800. I paid for an outside company to run the diagnostics because the Clean Air Act fines businesses for recharging without diagnosing Freon as it is an EPA violation. It was a $1200 repair that took less than 2 days to find. Went back to the dealership and asked them to do the right thing since they were clearly aware of the issue and willfully hid the leak and costly repair. They offered to repair it for $1600 and cover half of it- that plus the cost of me having to diagnose it saves me zero dollars and zero cents. Ignorance is not a legal defense and as a single mom I was the perfect victim. Be cautious! Salesmen will gaslight you into believing that the dealership is responsible for nothing unless you buy their inflated warranty which doesn’t cover the costs of most repairs. The upper management will stall and push the talks to lower level employees. Hoping the Attorney General can help- but Bill Kay is also ignoring their request to answer my complaint within the time frame. The service department is the only saving grace of this facility. They went above and beyond to track down my front plate bracket. The salesman Bert, while timely and eager to make a sale, can be argumentative, dismissive and use gaslighting tactics should you bring up concerns.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Scalping customers

Reviewed by Jim from Bradley IlOctober 12, 2022

Went to buy an accord they have on the lot. While test driving I was informed that the actual price is $5,000 over what the window sticker and internet states.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Honda dealership

Reviewed by Accord fan from KankakeeOctober 03, 2019

They were not very receptive and unwilling to help me out with my income, I told them I wanted to get an idea of the car I wanted and that it was definitely going to be an accord I have cash to put down but I feel they wanted to use there own financial people.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We are very disappointed to hear that you feel your experience did not meet your expectations. We take your feedback very seriously and would like the opportunity to speak with you about what happened further.

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bill Kay Honda

Bill Kay Honda in Bourbonnais IL also serving Chicago Bradley IL and Kankakee IL is proud to be an automotive leader in our area. Since opening our doors Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new or pre-owned vehicle we will provide assistance to help you find financing options that fits your needs!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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