O'Brien Honda of Bloomington in Bloomington including address, phone, dealer reviews, directions, a map, inventory and more

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1602 General Electric
Bloomington, IL 61704

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Sales: 309-205-3318

Used Cars: 309-726-4054

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of O'Brien Honda of Bloomington

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

207 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great buying experience

Reviewed by Tom from Cedar Rapids IAAugust 28, 2022

It was one of the greatest car buying experience I’ve had over the years. Matt was honest and contacted me when he said he would.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you Tom for the 5 star review! We are glad that Matt was honest and provided you with the greatest car buying experience you've ever had! We appreciate you!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

My car was not able to be functional til October 8th the

Reviewed by stefan.lanemanAugust 25, 2022

My car was not able to be functional til October 8th the team at honda was very understanding. One person caught my attention, and that is Terrance Harrell. When he and I were talking, and he found out I have no car I have to wait 30 minutes to 45 minutes just to get a ride. He volunteered and dropped me off at his apartment. I am very thankful and cannot thank him enough for what he did.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the five star review! We are happy to hear that our team was understanding! We are also glad to hear that Terrance volunteered to give you a ride to where you needed to go! We appreciate you!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don't Waste Your Money at O'Brien's

Reviewed by pgs1967 from Clinton, ILAugust 22, 2022

After quoting $169 for a replacement key, they told me the key they made didn't fit and they would need 2 hours labor, plus the key and programing. They weren't sure that would fix it, after paying $489 and if it didn't, I would have to get a new ignition, in addition to another set of keys, for my doors, or have them re-keyed. I went to a local lock smith and they sprayed WD-40 in the ignition and the key miraculously fit. They said that O'Brien didn't even try to make it work. I walked out of the locksmith with 2 new keys and it cost me $135. I will never be back to O'Brien again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Pam, As a certified Honda shop our techs and service staff hold themselves to the highest of standards. When it comes to what we would consider basic repairs, in this case a key replacement, on older vehicles we never know what we are going to run into during the repair. In your case it was worn out tumblers in the ignition of a 10 year old vehicle. If we are going to give a customer an estimate for repairs we are going to stand behind it and be completely honest with the customer as well as the charges. We would never lie to a customer, trying to sell them something they don't need, or use a Band-Aid to make a larger issue look like it's permanently fixed. We are glad to hear that both your keys are working for now, if that changes please let us know and we'd be happy to get the vehicle back into the shop to confirm what is going on at no charge and put an estimate for repairs together for you.

Overall Facilities 3

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

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