Tom Scott Honda

Prompt response to query, excellent salesman. Test drove 2011 accord. Car performed well and my questions were satisfactorily answered. Purchased vehicle.

"I took a friend's Honda CRV into Tom Scott Honda in Nampa for the 110,000 mile check and was pleasantly surprised by the professionalism and positive attitude of Service Representative Cortney Schuetz. As I was sitting in the waiting area while the car was being serviced, I watched as Cortney would approach each waiting customer with information about their vehicle condition and potential recommendations for extending the life and enjoyable driving experience of their personal vehicle. All done with a personal, yet professional approach and demeanor. When she approached me, she had already pulled a Carfax to illustrate for me, work had already been done in another dealership. In some cases, work was done twice which is unnecessary, to say the least. She took sufficient time to point out factory recommendations for the vehicle , made some future recommendations, leaving all decisions for me to discuss with the car owner. I'm an engineer and have an in-depth background in vehicle construction, restoration and repair, so I truly appreciated her sincere, straightforward, honest approach. I will be recommending her and Tom Scott Honda to others in my engineering group and to fellow Honda owners. "

I just left Tom Scott Honda. We have a 2014 Honda Pilot in excellent condition, always kept up to date on all maintenance done by this dealership . . . that is until today. This car has a habit of displaying false dash warnings regarding tire pressure and the gas filler cap being loose. As annoying as these “alerts” are, Tom Scott’s has always cleared them and said “sorry for the hassle.” Today, however, the service writer just sat there and smugly said it might be for a lot of reasons, and asked me if I had made sure the gas cap was on tight. No attention to customer service, no courtesy, no show of interest. He just sat there with his arms folded and stared at me. Okay. Our Pilot is about eight years old with about 80,000 miles on it. It’s our third Honda and we figured on replacing it with a new one at the end of this summer. Guess what dealership we won’t be doing business with again?