Tom Scott Honda

I just left Tom Scott Honda. We have a 2014 Honda Pilot in excellent condition, always kept up to date on all maintenance done by this dealership . . . that is until today. This car has a habit of displaying false dash warnings regarding tire pressure and the gas filler cap being loose. As annoying as these “alerts” are, Tom Scott’s has always cleared them and said “sorry for the hassle.” Today, however, the service writer just sat there and smugly said it might be for a lot of reasons, and asked me if I had made sure the gas cap was on tight. No attention to customer service, no courtesy, no show of interest. He just sat there with his arms folded and stared at me. Okay. Our Pilot is about eight years old with about 80,000 miles on it. It’s our third Honda and we figured on replacing it with a new one at the end of this summer. Guess what dealership we won’t be doing business with again?

I just left Tom Scott Honda. We have a 2014 Honda Pilot in excellent condition, always kept up to date on all maintenance done by this dealership . . . that is until today. This car has a habit of displaying false dash warnings regarding tire pressure and the gas filler cap being loose. As annoying as these “alerts” are, Tom Scott’s has always cleared them and said “sorry for the hassle.” Today, however, the service writer just sat there and smugly said it might be for a lot of reasons, and asked me if I had made sure the gas cap was on tight. No attention to customer service, no courtesy, no show of interest. He just sat there with his arms folded and stared at me. Okay. Our Pilot is about eight years old with about 80,000 miles on it. It’s our third Honda and we figured on replacing it with a new one at the end of this summer. Guess what dealership we won’t be doing business with again?

We initially contacted Tom Scott Honda because of the Costco Auto Program, interested in buying a new or used Honda CRV. When contacted by Kezar, we were asked what model we were looking for and heard nothing further. We assumed that stock was so limited, they had nothing to offer. We emailed back and said we would wait until inventory improved. Nothing was mentioned about not honoring Costco's program. A month later, after viewing several Honda crvs on their website, we decided to make the 40-minute drive to Tom Scott in Nampa. That's where we made contact with Haines and his trainee. When I mentioned the Costco program, he told me they were not working with that program due to inventory shortages. We were also informed that most of CRVs listed on website were "expected in" but not on the lot. We were pretty put off at that point but decided since we made the trip, we may as well look at what was available. We found a 2020 Subaru Forester that fit most of our needs. We were told it was priced right at at $37k. We went into look at financing, etc. We began to feel we were being duped about the price, and I felt I needed to do more research on the Subaru Forester. There was no mention of coming down in price at all. Halfway home, we received a call that they would come down in price $1k. Seriously? Not worth turning around for. We ended up stopping by a much more local dealer, ordering a brand new Forester with options we wanted for a few hundred dollars more. The only silver lining at Tom Scott was finding a vehicle that we preferred to the Honda. This is not our first rodeo when it comes to buying cars. We do not appreciate deceitful, misleading practices from a dealership. Walk away unless there is a salesman there you already have history with and feel you can trust.