Flowers Honda

Got a car from here last Wednesday 6/15/2022 the experience started off very pleasant, but ended up a massive headache and left a bigger whole in my wallet than anticipated. I looked passed the fact that they lied about the trim level to upsell the value and their website claims 2 keys for every car, yet I only received one. My main issue is I was promised by Carrie the Internet Sales person in writing that the car was in excellent shape and she’d NEVER sell a call that wasn’t…the very next morning after my purchase I started the car and didn’t realize how rough the idle was on a cold start. The car stalled and the check engine light came on. Deven the in store salesman texted me to see how I was liking the vehicle and I told him about the issues I was having and he told me he’d look into what they could do for me. I took it to a shop and they quoted me almost $1,500 in repairs so I forwarded that to the salesman and to no surprise I never heard back. I paid you guys $18,000+ for the car I shouldn’t be having all the issues Im having already. Like most dealerships they’re wolves in sheep clothing, super friendly during the purchase and complete strangers after the fact. Buyer beware…get a PPI before purchase.

I have been bringing my 2016 Honda Pilot to this dealership for oil changes since I purchased it new. Around 30,000 miles, the transmission began to skip during acceleration. I mentioned it at the next oil change, and was told it was normal for this vehicle. I asked again at nearly every oil change, as it kept getting worse. The service personnel reiterated that this was normal for this vehicle and nothing to worry about. I continued to have oil changes done and the regular maintenance needed according to the owners manual. The maintenance I had done with a trustworthy mechanic since the dealership kept recommending things ahead of time and they couldn't explain why when I pointed out that the owners manual had a different schedule. Today (Dec 2021), I took it in for a recall service, and I mentioned the transmission issue again. Now, suddenly, there is a fix for it that was apparently issued in 2017. It would have been covered under warranty then, and the first several times I mentioned the issue, but of course now it is not. Along with all of the extra maintenance that was recommended but can't be explained, the week-long or longer wait for an oil change appointment, this is the last straw. I do not believe the service department at this dealership can be trusted and I will not return.

I was test driving a vehicle from a Bainbridge dealership and took my daughter to see one similar on the Flowers Honda lot. Within 1 minute, a young man asking if he could help. I ended up test driving a Honda Pilot and within minutes was in love! Robert is one of the most knowledgeable salesmen I've ever met and made me feel comfortable. I love my 2016 Pilot!