Lack of respect!
Reviewed by Chris Thomas
in Dallas
December 09, 2020
Would like to file a complaint. Marvin Bushay guaranteed me that if I agreed to a high price repair it would resolve the issue with my car. I also informed him that I had to work by noon. He assured me that my car would be finished by 11. After calling atleast 25 times I arrived after the agreed upon time. Not only was my car not fixed he didn't have the decency to answer my call or call me to let me know as much. In turn because I had no vehicle I couldn't make it to work. I missed out on 2 days worth of work and risked my job because Marvin Bushay lied to me on multiple occasions. I wasn't even worth a courtesy call even after he seen me calling him back to back. I honestly feel like the reason I was disrespected in such a manor was because I'm a young black man. I was lied to and on top of that my time was not valued. I hope this isn't a representation of how you all do business.
Stay away from ed voyles honda!
Reviewed by Rachel M
in Atlanta, GA
February 20, 2020
STAY AWAY FROM THIS DEALERSHIP ! They have broken used cars for sale on their lot! I purchased a 2016 honda civic around 12/22 from Damon which included in the purchase the repair of cosmetic issues before officially picking the car up (bumper dented, wipers in working condition, and a clean car). When I returned to pick up the car, the repairs (in writing) were not completed to satisfaction. There were crumbs all over the place and the cup holder had a sticky film among other things. In addition, there was a damaged rim and tire as well as massive stains on the backseat. Damon disagreed with the validity of the issues, and passed me to AM David Reynolds, who said they would make it right. He gave me a written work order to refinish a rim, detail the car, repair a tire, replace wipers, and clean the stains out of the back seat which were horrible. Upon returning to get the car a second time over a week later, the repairs STILL were not completed and the car was not detailed. I was again dismissed with the issues, and at this point chose to take the car off the lot as it would cost me less time, money, and frustration to have them fixed myself. They treated me condescendingly as if I didn't know what a refinished rim and detailed car should look like and clearly wanted to pull one over on me. As a last ditch effort, I contacted GM, David Pilgrim, who assured me the repairs would be taken care of and they would have a loaner sent to me after the weekend to pick up the car for repairs and he seemed very helpful at first. I was very appreciative and expressed this. I had the car for a total of 3 days before i saw that the trunk was filling with water and the back seats were soaked through when it had rained. The stains on the backseat turned out to be, you guessed it, due to severe water damage that clearly had been going on for a while. Thankfully I had none of my things in the trunk that would have been damaged. I alerted the manager of this and he assured me he would fix this when the other repairs were made. Ed Voyles kept the car and stalled for almost 2 weeks giving me the run around after me calling multiple times before calling to tell me they couldn't fix it. They told me that I would be sent a check in the mail that day for a refund. I told them I would pick up in person. They to date still have not disclosed what was actually wrong with the car, so I can only assume it was in totaled condition. The tone of the call was a complete 180 from the treatment I received by this David P. thus far, as I could tell he was agitated that their dealership would be absorbing a significant financial loss. Although I was appreciative to receive my money back, I was never offered an alternative solution. I was told multiple times however that "we don't even need to be refunding your money". It is simply not good business to add insult to injury. I was not offered a different car to trade in for purchase to keep my business, nor an apology for having that car on the lot for purchase in the first place. I need a car for transportation to work and do not have a backup to use interim, which they were aware of. Instead, I was left with no car, and still am currently car-less as I am taking my time to make a new purchase. In addition, I'm financially in a hole to date almost $700- cars back and forth to the dealership, paying a month of car insurance when I had the car 3 days, cancellation fees, and car rentals. I have lost endless hours of my time, and put under immense stress that I would wish upon no one, and you cannot put a price tag on that. No one has cared about satisfying the customer, and keeping my business, or a positive reputation of Ed Voyles. At no point was an apology issued for having the car on their lot in the first place. The inspections department that cleared it for sale is the root of the problem, not a customer's fault for finding issues within 3 days of ownership.
Love this place!
Reviewed by Paola Jacobs
in Atlanta, GA
September 15, 2016
I brought my car in for a diagnostic because I had taken it to Goodyear to do an oil change and was told it needed thousands of $s of work! I knew I could trust Honda and this service department in particular so I brought it in so they could take a look. They were able to give me a clean bill of health and now I will never go back to Goodyear again for anything other than a basic oil change or new tires.
