Honda of Port Richey

Exceptional service: thorough inspection, clear videos, honest fixes, and friendly staff—Trinity Honda consistently earns my trust.

I had a wonderful experience with this dealer Port Richey Honda ,the staff was knowledgeable and helped me find the perfect car within my budget. The buying process was smooth and hassle-free..The customer service is excellent and supportive. They made this new car experience amazing stress-free and clearly helped me out with every step of buying a purchase. Fantastic dealership!I have been a faithful costumer for more than 15 years and I have always been treated with great respect and I am very gratefulI , I recommend them!Thank you Mr.Moe and Mr.Lopez

If you are considering Honda of Port Richey, please save yourself the stress and go to another dealership. This was by far the worst dealership experience I’ve ever had. Everything started well with the sales rep, Antonio, who was the ONLY good part of the experience. He was professional, transparent, and gave me the correct pricing upfront. He deserves recognition, but unfortunately, the rest of the process was a disaster. The real problem began in the finance office. I don’t remember the employee’s exact name (a short Filipino gentleman, possibly Ryan), but if you end up with him, ask for someone else immediately. He is a professional scammer who tries to sneak in as many add-ons and insurances as possible, even after you clearly decline them. I told him MANY times that I did NOT want any additional insurance because I already have my own coverage. Instead of respecting that, he kept lowering the price of the insurance to pressure me into buying it. Every time I said “no,” he acted irritated and pretended he was checking “what he could do,” only to come back with another “discount.” He also pushed GAP insurance aggressively. I know exactly what GAP insurance is, I didn’t want it, and it is MY right to decline it. He kept insisting that I “had to pick something,” which is false. He tried to make it sound mandatory when it isn’t, and that is deceptive behavior. Despite refusing both products repeatedly, he added an insurance plan anyway without my authorization. That alone is unethical and unacceptable. On top of that, he presented a financing amount higher than what the sales rep had given me. When I questioned the difference, he blamed it on the insurance that I had already declined several times. When I confronted him, he turned disrespectful and condescending, treating me like I was stupid, drawing lines on paper “to explain” basic math like I was a child. At that point, I refused to sign anything and walked out. Outside, the manager Joseph followed me and asked what happened. I explained everything, and he actually acknowledged that this type of upselling behavior is “common” among their staff, which is shocking and concerning. Joseph helped fix the paperwork, honored the original price, and offered free window tinting for the inconvenience. Unfortunately, even that was mishandled: The tint appointment was rescheduled without warning. I dropped off the car at 9:45 AM and was told it would be ready at 3 PM. When I picked it up, the car was untouched, no tint, no wash (they promised a complimentary wash), nothing. Their excuse was that my car “already had tint,” which they should’ve known before having me leave it all day. Another full day wasted. Before dropping off the car, they pushed us through multiple messages to complete their survey before the service was done. We completed it only because Antonio deserved a good review. After that, the dealership completely stopped communicating. They only care about money and about getting their perfect survey scores, not the customer experience. In summary: unethical sales tactics, pressure to buy unwanted insurance, attempts to add products without consent, disrespectful behavior, and zero follow-through. I will never return to Honda of Port Richey, and I strongly recommend you go to another dealership if you want honesty, transparency, and professionalism.