Honda
New Car Dealership in Jacksonville, FL
Overall Rating
4.1/5
Read dealer reviews
We are #1 again! #1 in New Honda Sales, #1 in Customer Satisfaction, and #1 in Certified Honda Sales!!! All of our pre-owned vehicles have passed a 150 point safety inspection, and our Certified vehicles come complete with extended warranties. A Carfax report is available so you can buy with confidence. Ask your Internet Sales Manager for detailed information about your next vehicle. We look forward to seeing you soon!!!
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Honda of the Avenues Reviews
Overall Rating
4.1/5
76 out of 98 people recommended this dealer
UnSatisfying service
Reviewed by Ann
in Jacksonville,Fl
November 24, 2020
The process of the Sell was extremely fast, as being rushed. Fred Sellers was very attentive to what I was looking for as a used vehicle and worked with me very well, however when your told you have a 90 warranty and if anything goes wrong bring it back to be fixed (make sure they throughly explain that process) because basically it meant nothing. Karl in finance was very helpful and seemed genuinely concerned about my issues when it was explained to him how unsatisfied I was with my experience and was going to get to bottom of my problem, only to turn the issue back over to my salesman to reassure me that I completely miss understand what was told to me at the time of the sale, also the keys to my new (used) vehicle were actually taped to keep them together and was even told that was unacceptable by my salesman and they ( the dealership) should fix the issue. After 45 days into my 90 day warranty I took it back to get what I thought was covered by my warranty (what a joke) apparently wasn’t. The service representative Josh was very nice but I still feel I was given the runaround about my vehicle being worked on. The key issue ended up being I could pay to get new keys, the knocking in the steering wasn’t under warranty but they thought I had purchased an extended warranty but was going to have to pay a deductible, and what the thought was wrong (after ordering the parts) actually wasn’t what was wrong with it and after having my vehicle for two days still had no idea what the problem was and that I had no extended warranty thought it might be something else but wasn’t sure. So after several phone conversations and nothing being done I went to get my vehicle and funny thing I was able to pick up my vehicle after only being there 10 minutes and drive it home, now I remind you... they had it for two days supposedly had it apart to find the problem but didn’t .... so what was actually done, I will never know.
Good Salesman but Watch Out in the Business Office
Reviewed by K.A.
in St Augustine, FL
October 30, 2020
Sales people were responsive, especially Morris.
Sam was very nice. Paperwork process awful. Took way too long, mostly manual and I ended up with maintenance that I probably don’t need and “special coating” that I don’t remember being told was over $1000 until after it was applied. Shame on me for getting exhausted by the hard sell in the back office and agreeing to it. Nothing underhanded I’m sure but it’s left me feeling disappointed with the overall experience.
The REAL HONDA Family
Reviewed by Larissa Nazareno
in Jacksonville, fl
October 29, 2018
As much as we love our Honda's we make sure we go to the BEST DEALERS in the city. My husband & I have purchased 5 cars and on 10/27/2018 was our 6th vehicle purchased! We are ALWAYS given the best service, honesty and great valve on the cars. I was in the market to purchase a vehicle and could of gone anywhere else in Jacksonville but we stayed with who has been loyal to us as we have been loyal customers to them. Rory is definitely an awesome guy who has known us since we 1st step foot on their lot and been coming back ever since. Zac Hewitt was an amazing guy who made sure we were taken care of and made sure he followed up on everything from beginning to the end! I will definitely be back when my son purchases his first car from Honda! THANKS GUYS YOU ARE THE BEST!!!!
Honda of the Avenues
