Honda of Gainesville

FRAUD ALERT: UNAUTHORIZED CHARGES & RECALL NEGLIGENCE I am a Nurse Manager who holds my staff to high standards of integrity. This dealership has none. 1. UNAUTHORIZED CHARGES (Violation of FL Stat 559.909): I verbally authorized a $189 diagnostic. I was never provided a written estimate. Despite this, I was billed $3,285.76. I did not authorize this massive increase. The dealership processed the charge without my consent. My bank is currently reversing this transaction. 2. FAKE "SAFETY" THREATS: The Service Advisor claimed my car was entering "limp mode" to coerce me into unrequested repairs. I scanned the vehicle myself with an OBD2 reader: ZERO error codes found. The threat was a fabrication. 3. RECALL NEGLIGENCE: While charging me for unauthorized fuel system repairs, the Service Department failed to perform active NHTSA Safety Recall 23V-858 (Fuel Pump) on my VIN. They prioritized an illegal upsell over mandatory federal safety compliance. 4. PERFORMATIVE SERVICE: "Customer Relations" posted a public reply to my Google review, asking me to email them. I did. They never replied. It was a stunt to look good online. THE OUTCOME: I have reported this location to the Florida Dept. of Agriculture (Case #2601-00194), NHTSA (Case #11708480), and the FTC. Avoid this dealership if you value your safety and your wallet.

I found this dealership to be one of the most dishonest, incompetent, car dealerships I have ever dealt with. I advise anyone shopping to find a better dealership. They are a perfect example for why people don't like to go to a car dealership[.

Don’t buy from Honda of Gainesville I went there to look at 2024 Certified Pre Owned Honda Pilot Listed for $32, 774.00 They agreed to give me $9,675.00 for my 2015 Honda Pilot At signing I gave them $30,574.00 Cash Which means there were over $7000.00 In hidden fees. Also…no car manual….my sales person said mayb you can order one from Amazon? Just found out I have locking lug nuts…..but I have not been given a key to unlock them! Lastly…I have been given no communication regarding my permanent license tag….just a temporary one on my car! Go somewhere else! They are horrible!