Honda
New Car Dealership in San Jose, CA
Overall Rating
4.6/5
Read dealer reviews
Capitol Honda is the leading Honda dealer in San Jose, CA. Call our friendly staff today to learn about our latest Honda specials, demo a car, get details on any vehicle, discuss your trade-in or even talk financing on your next car. We are here to help you. Still deciding on which Honda you?d like to be driving? Are you comparing lease programs or internet specials? For all of this and more, look no further than Capitol Honda. Our team is professional, offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next new or used car.
Capitol Honda's service reps and mechanics are Honda trained and utilize the latest cutting edge technology to keep your car running smoothly.
Capitol Honda Reviews
Overall Rating
4.6/5
39 out of 44 people recommended this dealer
Tommy Carter
Reviewed by Karen l Martin
in San Jose,California
June 03, 2020
He has been great,helpful!showed all new and other vehicles. Show me how they work He was curious and allowed me to come back later. I was told about the maintenance for the Honda
Poor Service
Reviewed by Kenan Sevim
in SAN JOSE, CA
February 08, 2020
My first problem with Capitol honda started when I leased my 2018 Honda Civic EX.
When I leased my car salesman promised me that I was getting 5 Free carwash as a bonus.
I went to Capitol Honda so many times to get my free car wash. They acted like they didn't know anything about it. they were purposely keep directing me to different people. Finally they made me give up on the free carwash. Because once you buy, or lease your car and signed on the documents. they are done with you. You mean nothing to them.
Unfortunately, today I am here at Capitol Honda again. I made my service appointment a week prior getting here. Because I was having a problem with my new leased 2018 Honda Civic Ex. All of the sudden AC stopped working. It does not blow cold air anymore.
Service advisor, Jin SiK Kim checked in my car.. He told me that the diagnosis of my car will take till end of the day or maybe till next day.
When I told him I made my appointment a week before getting here and it is still early it is 9:00 AM.
He sarcastically told me that there are probably 90 peoples ahead of you. He was telling me that he could drop me to enterprise to rent a car.
The Question is, if the diagnosis of my car will take more than a day, why they didn't let me know even before making the appointment, and how they know how long would it take even without diagnosing my car?
I spoke to Service Manager Jeromy Sworde and asked him how long the diagnosis my car will take.
He confirmed what Jin Sik Kim told me with a long face and said that " it will take till end of the day or tomorrow"
Later on, he changed the story. he checked on his system and told me that. I have the parts in my stock so it may take till end of the day.
I made my appointment a week before and it was still not enough. He is asking me to wait till end of the day? I have a 9 AM appointment and it closes at 9 PM here. it is ridiculous.
I will never lease, or buy a car from Capitol Honda again. Their service is ridiculous.
Prior to Honda Civic, I leased a Toyota Camry from Toyota Sunnyvale. Never had any issues.
Shame on you Capitol Honda Management.
Retired
Reviewed by M. Dance
in Monterey CA
August 17, 2018
The finance manager lied to me about the IAS insurance for the Windshield. Said IAS would replace windshield at any Honda dealership. IAS will only pay if I have windshield replaced at Capitol Honda which is 70 miles from my home
