Hansel Honda in Petaluma including address, phone, dealer reviews, directions, a map, inventory and more

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1310 Auto Center Dr
Petaluma, CA 94952

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 5:30pm

Reviews of Hansel Honda

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

It’s your fault they sell lemons

Reviewed by LA from Novato, CAJune 03, 2021

We helped my mom get a certified pre-owned Honda Civic here. The car was gorgeous, only a few years old, had low mileage. Perfect for the little driving she does around town. Within a few months of bringing it home, the battery died. I was (and remain) unsatisfied with the BS that most of the staff tried to serve me up saying something like, “this is the original battery and it’s reached it’s life expectancy” or some other crap. So they’re selling cars knowing that you’ll be back in a several weeks for a new battery after spending several thousands on a new car? xxxxxxxxx. Didn’t review then because I thoughts, that’s xxxxed up but fine. I made a stink and they “gave” me a new battery. Now, it’s my mom’s first summer with the car and we’ve come to find out the air conditioning doesn’t work. Probably never has given that they knowingly sold her a car with a soon to be expired battery and tried to shrug it off. I’m pissed off that I’ll have to take it in AGAIN and will most likely have to buy more parts because they’d sold us junk and won’t take responsibility for it. This car keeps disappointing and almost no one at the dealership is straight with me. I’d recommend going to another dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Poor Customer Service Experience

Reviewed by Mike from Santa Rosa, CAAugust 04, 2019

Inquired about a Civic Type R last week. Few days pass and I get a text message from a very pushy online Salesman. Told him multiple times I was not ready to sign any paperwork. I was upfront about my situation and pricing I was looking for. At first it was all friendly and then he became passive aggressive. I do not feel I deserved this. The interaction is crazy to me! I suppose I'll take my money somewhere else.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Good job

Reviewed by Daniel Medina from CAOctober 31, 2017

It was a really nice experience. They really helped me and my wife out to leave with our new car they treated us well and I will recommend my family and friends to go and buy at car from them

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Hansel Honda

Hansel Honda is proud to serve the Petaluma region and neighboring Santa Rosa Rohnert Park & Novato with quality Honda vehicles and used cars. With models like the Accord Fit Pilot Civic Crosstour CR-V Odyssey CR-Z and FIT we have something for every taste and every need. Come visit us to see our vehicles and take one for a test drive.

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