Hansel Honda

Hansel Honda Petaluma Buyer beware!!!! Bought preowned Honda sent home with an empty tank of gas. Armor All wore off to expose multiple scratches and defects. Battery died within two weeks needing to be replaced by me. Now had an incident with parking break not releasing. Absolutely no compassion or help from nasty customer service? Don’t go there:(

We helped my mom get a certified pre-owned Honda Civic here. The car was gorgeous, only a few years old, had low mileage. Perfect for the little driving she does around town. Within a few months of bringing it home, the battery died. I was (and remain) unsatisfied with the BS that most of the staff tried to serve me up saying something like, “this is the original battery and it’s reached it’s life expectancy” or some other crap. So they’re selling cars knowing that you’ll be back in a several weeks for a new battery after spending several thousands on a new car? xxxxxxxxx. Didn’t review then because I thoughts, that’s xxxxed up but fine. I made a stink and they “gave” me a new battery. Now, it’s my mom’s first summer with the car and we’ve come to find out the air conditioning doesn’t work. Probably never has given that they knowingly sold her a car with a soon to be expired battery and tried to shrug it off. I’m pissed off that I’ll have to take it in AGAIN and will most likely have to buy more parts because they’d sold us junk and won’t take responsibility for it. This car keeps disappointing and almost no one at the dealership is straight with me. I’d recommend going to another dealership.

Inquired about a Civic Type R last week. Few days pass and I get a text message from a very pushy online Salesman. Told him multiple times I was not ready to sign any paperwork. I was upfront about my situation and pricing I was looking for. At first it was all friendly and then he became passive aggressive. I do not feel I deserved this. The interaction is crazy to me! I suppose I'll take my money somewhere else.