Ball Honda

Five Stars to David Soltero for his knowledge and professionalism throughout the entire process of buying my new car. I am very satisfied with my car buying experience and highly recommend him to anyone interested in purchasing a car at Ball Honda.

The initial reasons for my visit – a necessary recall and a routine oil change – were already handled unsatisfactorily. However, the discovery of the dashcam footage has elevated this to a much more serious concern. I entrusted my vehicle to Ball Honda expecting professional and respectful service, and instead, I received the opposite. I am deeply disappointed and appalled by this experience. I would strongly advise potential customers to be extremely cautious when considering Ball Honda for their service needs. This level of misconduct is simply inexcusable.

I went to this dealership yesterday for an oil change and was reminded of a recall on my car. I let the person helping me know that I was aware of the recall and had an appointment scheduled for early March. This person told me they could take care of the recall and my oil change as long as I could leave my car all day. I called family and rearranged their days to help me out and I was assured I would be able to pick up my car at 5:30. When I let the person know I wouldn’t be off work until six, he assured me my keys would be left with the sales person in the front office and I would be able to come pick up my car after the service center was closed. when I got back after six, I asked the sales person for Assistance, and he went looking for my key. It was very clear immediately that he had no idea what was going on, and couldn’t find my key. I shared the name of the person who helped me in the morning and my receipt that I was given, which I guess had a different name of an associate that I had never met before. When I shared the name of the associate in the morning, that did help me, the sales person treated me like I’m stupid because the receipt had a different name as if I’m too stupid to remember who the ONE person I spoke to was. After way too much back-and-forth about who I spoke to, the sales person finally believed me and called the associate from the morning to ask about my keys. The morning associate said he didn’t deal with my car, the person on the receipt did and advised the sales person to call the person on the receipt. He called the person who was on the receipt and I didn’t hear the 30 second phone call, but when the sales person hung up, he said, the person on the receipt lives close by he’ll come help you. I was obviously very confused and disappointed because how was it possible NONODH out of those three people knew where my car key was? I went into the lot and started shining a flashlight into my car and found that my key never left my car! They parked my car in a back lot and left my key VERY VISIBLE in the center console. When I opened my car and turned it on, I noticed someone walking through the back corner of the lot and assumed it was the person on my receipt, and it was. I informed him that my key was left in my vehicle and he confirmed my name and told me nothing was done to my car at all. I asked what happened and how that’s even possible and he said he’s not sure and started asking me to go inside and get my car key and ID ready for some paperwork. I asked what paperwork was this for, and he said he’d get me a rental civic and I could pick up my car in the morning. I obviously denied that because how could they be trusted anymore? He asked me to come back and said he would personally make sure my car got fixed as well as an exterior wax and I said no and left. This morning, I got a voicemail from the original person I spoke to yesterday saying “I think I figured out what happened to your paperwork and your car last night, it got pushed off to the side, but anyway, I really apologize, it’s not completely my fault, but it is the dealership‘s fault.” What kind of half baked apology is that? The cherry on top of all of this is that when I called to speak to a manager, he just apologized and said this doesn’t happen often and offered to complete the services that were not completed yesterday. No offer to provide any compensation, no explanation of what really happened, it felt like he just shrugged and said whoops. I can’t believe how terribly I was treated by every single person there. It’s hilarious. That part of this review asks me to rate their speed of service or any type of service when I didn’t receive any services at all.