Honda
New Car Dealership in Los Angeles, CA
Overall Rating
4.8/5
Read dealer reviews
Your Honda dealer in Los Angeles, Airport Marina Honda, where service and value are our keywords. "Your SoCal Honda Dealer" is located at 5850 W. Centinela Ave in Los Angeles & offers new Honda cars and quality pre-owned vehicles at great prices. Airport Marina Honda is a car dealer with automobile knowledge that they are ready to share whether you are looking for a pre-owned used cars or you have your eye on one of the fine new cars or SUV's offered by Honda. We're here to help make your car buying experience a great experience.
Airport Marina Honda also has a service department if you need ongoing support with your new Honda, Airport Marina Honda has Honda-trained mechanics and uses the highest quality parts. If you are in Los Angeles, Airport Marina Honda should be your dealership!
Airport Marina Honda Reviews
Overall Rating
4.8/5
165 out of 173 people recommended this dealer
Overall Facilities:
4.8/5
Worst Buying Experience
Reviewed by Xavier
in Minneapolis, MN
March 15, 2021
I filled out a credit application online and spoke with Edwardo as a salesman to purchase a 2018 Honda Accord Hybrid from out of state. First, he told me I would have to come into the dealership to purchase. I told him I have purchase my last three vehicles from out of state. I asked to speak with a manager and was told one would call me back. A week later, and I still have not received a call.
I followed up today to be told the same thing; a manager would call me back. I stated I didn’t want to wait another week. I was put on hold and then told I would need a 800 score to finance a vehicle. I am already pre-approved at two other dealers, this dealership just had better pricing.
Worst customer service I have ever dealt with when buying a vehicle.
BUY SOME WHERE ELSE.
Buy the lsewhere
Reviewed by Anjuli
in Inglewood, Ca
March 08, 2020
Well I hope you didn’t think this review wasn’t coming!
Long story short: It’s shady people that work here. Spend your money elsewhere. If you need Specific info: keep away from the Assistant Sales Manager, Rafael Aguirre.
On February 13, 2020 I went to this establishment to purchase a car. I was already financed through my bank before I came to Airport Marina Honda and found a couple cars that I liked online. Although I communicated with a salesman named William, I was transferred to a salesman named Fidel because William was busy. Both of these gentlemen were kind to me. Fidel worked with me for about an hour on finding a car that I’d like and we test drove a 2016 Honda Civic EX-T. I fell in love with the car and had enough financing to get it so I was ready to get the ball rolling. The problem arose when they wanted to know how much I was financed for. I refused to give them the max amount and told them that my bank works with their dealership to be able to fast track the money to them. We were trying to get the numbers right (I’m not a fan of being overcharged or having premium accessories that they deem “necessary” added to my total) This is where the rude xxx manager, Rafael comes into the picture. FROM THE MOMENT HE MET ME, he had an attitude. I told Fidel that I did not want to work with Rafael because he had poor customer service and seem like he didn’t really want to work with me in the first place. After getting the required paperwork for my bank to officially loan me the money, Rafael decided that HE did not want to do the fast track option with my bank although the option was available and left my bank representatives confused and told me that I would have to go to the bank to pick up the check. At this time it was around 3:30. In order for me to pick up the check from my bank, they had to print a purchase order for me. It took them OVER AN HOUR to print the purchase order! Finally at 4:55 it’s printed and I rush half a mile away through traffic to get to the bank. They were closing because it was 5pm but accommodated me (I really love them!). I came back to the dealership and handed Fidel the check. He came back with a form to run my credit and said I had to fill it out so they know who I am. I refused. I wasn’t allowing them to run my credit when I have a valid government issued drivers license. Because I wouldn’t allow them to run my credit through their banks, Rafael came over, handed me my check and told me that I could no longer buy the car because someone else was there to purchase the vehicle. My ride had left me there because Fidel told both of us that they were washing the car and getting the rest of the paperwork together for me. So at this point, I had been at the dealership for 6 hours, had my bank print out a check made to Airport Marina Honda which meant I had to void the entire loan, I was temporarily stranded and I was leaving without a car. The entire time they are telling me how it’s legal because they are ran by lawyers. Legal? possibly. Ethical? NOT!
But there is a silver lining. The very next day, I found the same car at another dealership except it was a year newer with only 11k miles on it. I financed the same amount as I would’ve with this place. So maybe this was the universe telling me that the unethical acts of this dealership were a blessing. Regardless, I wouldn’t even recommend this place to my enemy. F*xx them.
Awesome Experience
Reviewed by Happy Wife
in Los Angeles, CA
August 01, 2012
Our last sales experience was outstanding from start to finish. The Airport Marina Honda Sales Team was able to meet our needs from start to finish. Terrance has been our go to Sales Consultant since 2009. He has such a vast knowledge of the product he represents and makes our family feel very special. We were also pleased with Team Leader LB and Finance Manager Frank. We love our new 2012 CRV- EXL with RES!!!!!
