New Century Honda

I visited multiple Honda dealerships for written quotes, including a Costco Auto Program referral. When I visited New Century Glendale, I did not share the competitive quotes. New Century Sales Manager George Amezcua beat every quote by reasonable margins -- and a huge savings from the Costco referral quote. I purchased the car from George and called Costco to recommend they add New Century to its approved dealer list.

I took my car to service dept for two issues and only one was addressed. The Service advisor didn't even apologize. I asked to speak to the manager, I left 2 messages 954.00 HORRIBLE SERVICE, INCOMPETANCE

I recently had my brakes and rotors replaced at NEW CENTURY HONDA SERVICE-GLENDALE, and I wanted to share my experience, as I’m concerned about the outcome. After the replacement, I followed Honda’s instructions and had the break-in process on the new rotor and brakes within less than 24 hours. However, I noticed a groove had formed on the rotor, which raised concerns. I understand that the break-in process is typically handled by the service center. When I returned the vehicle to the same service center, I was assured that the rotor would be replaced with a new one. However, upon inspecting the vehicle after the follow-up service, it seems the rotor has simply been regrinded, not replaced as I was told. This was disappointing, as I had expected a new part as promised because we paid for the new parts. I would appreciate it if the service center could review this matter and clarify the situation. I’ve always trustedNEW CENTURY HONDA SERVICE-GLENDALE for quality service, and I hope this issue can be resolved promptly.