New Century Honda

I spoke with George, the sales manager at New Century Honda in Glendale. He was excellent and helpful - even when helping me find a good price on a car that did not directly benefit him. I only wished I had met him before I purchased my car, because he's the kind of guy you trust and will go the extra mile for you, again, even when it may not benefit him personally. That is rare generally and rarer still in the car industry specifically.

I went in fully prepared to buy, cash in hand, and left shocked by how poorly I was treated. From the beginning, there was a clear lack of transparency, with pricing and details changing depending on who I spoke to. Despite being ready to purchase that day, I was treated dismissively and spoken to in a way that made it clear my business wasn’t valued. There was little to no effort to help me find a fair deal or even have a productive conversation. Reasonable questions were brushed off, and instead of professionalism, I was met with attitude. What really sealed it was that even the manager was rude and condescending, which speaks volumes about how this dealership operates from the top down. This experience felt dishonest and disrespectful, and it completely destroyed any trust I had in doing business here. Buying a vehicle shouldn’t feel like you’re being talked down to or played games with. I won’t be returning and would strongly encourage others to take their business elsewhere.

Extremely disrespectfull staff, do not come to this place if you have any self respect