Clawson Honda

this dealership advertises one price but then adds thousands to the price with hidden fees and "add-ons" which is not listed here or on their site...they wait til they have you ready to purchase then they add to the price. They are deceptive and dishonest.

Check car in per my schedule appointment 831am as I took matters into my own hands to get employee attention- my appointment is 8:15Am so you can see how procrastinating and delay this location is for a Saturday but, there’s is an appointment. (?) I don’t get it either. I had extreme long wait for Recall airbag Service. I used their Text message tool to ask for update- no reply back. I walked around to see if my pilot is being work on? Nope! Each hour passes by. HahahA! Where’s our customer service? Our reassurance?

I leased one car and bought another from Clawson in the last 6 months. I was very happy with both transactions and with the people that worked with me to make the purchases happen. I was looking forward to a long and mutually beneficial relationship with Clawson. That was then, this is now. I bought my latest car from them the first of February, 2021. I refinanced the purchase the next month with a local credit union. The credit union offered me a better GAP rate so I agreed to buy it and cancel the GAP (and the extended warranty agreements) The credit union drew up the cancelation notices and sent them the Clawson. After several weeks of hearing nothing, I called Clawson 3 times to try to find out if they had received the notice of cancellation. No one took my calls in Finance and no one ever returned my calls or responded to my messages. Then I went there in person and delivered copies of my documents. No on was "available" to see me so the docs were left with the information desk. I waited again for two weeks. No response. At this point I was beginning to get a bit annoyed and so I sent the documents certified mail. (also sent certified to the insurance co.) No response or acknowledgment was ever forthcoming from either party. I must say this is considered to be poor business practice as well as plain rude. This is too bad because I was planning on being a return customer until this happened. Looks like it's time to see a judge and start alerting others on social media to this egregious and perplexing behavior on the part of Clawson Honda