Rock Honda

Two words: Freddy & Manuel. Yesterday my daughter bought a 2025 Honda CRV Hybrid AWD and we are delighted. Freddy (Sales) – In helping my daughter (over the course of about a week) I had talked to Freddy several times about price and what I was hoping to get in comparing to another Honda dealership. Freddy was super patient and understanding and walked me through a couple of options. Ultimately we decided Freddy was going to deliver what he had promised and we drove from Long Beach just to Fontana to purchase the Honda CRV Hybrid in the color she wanted. Have to admit I was nervous that we would show up and maybe the price would go up but Freddy came through like a champ! The other Honda dealer provided no movement on the price and Freddy truly worked with us. Freddy even helped us get a great deal on cargo tray and seat mats. Excellent customer service! Manuel (Finance) – explained everything in detail and processed my daughter’s paperwork pretty quickly. Excellent customer service again! We are a Honda family – all of us drive Honda’s which are quality cars. This was our first time working with Rock Honda and I highly recommend them. Thanks again Freddy for sticking to your promise and giving my daughter the car she really wanted at a very fair price.

Do NOT purchase a car here. Especially from sales people named Q or Freddy. They will rip you off and force you into the mist expensive car, and once you signed never respond to you again! The finance manager, edits made mistake after mistake, and after multiple attempts on mine and my brothers end to reach out never got back to us! David replies on yelp with his email and says to reach out, yet he also never replies to my reach outs!!!! If this dealer was legit they would offer a direct line to speak to a manager, especially when I review the terrible experience I had the day I bought the car, and until over a month later. Edris sold me the wrong vin and plates and told me after I drove the car home, then Omar the “Honda link” manager had me drive in to the dealership to tell me the support line was “closed on a saturday” and he sent me home without helping me. Everyone I dealt with at this dealership thought they were on a pedestal and were very snarky. You work at a car dealership and are a car salesman, not better than anyone else! Respect your customers, take care of your customers and resolve their issues! I will review you on every website if I keeps you from doing bad deals with good people who deserve to buy their dream car and not be treated like a number!

I love this dealer I been customer since 2005 back when they were at Sierra. Every time I need a new car Rock Honda is my dealer. Always have great staff and become my new friends. I got two new cars in the last 2 months. Albert and Ed were my last sales associates. They were wonderful always made me feel comfortable and listened to my needs. Thank you again for making it happen again and to let me drive my new 2025 Honda Pilot.