Car Pros Honda El Monte

Nataly Scammed me to come in to their lot! I called and explained that there’s a vehicle I’m interested in and I specifically asked about one feature. I want safety for my family, so I wanted to find out if this Truck had Blindspot monitoring. I was in contact for that specific reason. I was coming in from FOUR HOURS away and wanted to prescreen this vehicle before I drove the whole distance. False, and no information given. When I arrived, the vehicle did not have Blindspot monitoring. I was livid, yet they still try to push the truck on me. Even though I was xxxxxx. I talked to six different people, They all said sorry, but do you still want the truck. All but one person said sorry, Natalie who wronged me didn’t, she was defensive. The manager did top off my gas for the ride home. I wouldn’t go here after knowing this. But if you do for a certain vehicle, BE ON GAURD, AND BE READY/LOOKING FOR SCAMS WHILE DEALING WITH THIS DEALERSHIP.

This dont deserve any star period! Service department is the worst I've been. had me waited an hour and half on my appointment still no one help until I pressed them hard. This is outrageus service. Went in for oil change and rotating tire. rotating tires was not done for me. Crazy! DO NOT DEAL WITH THEM?

Deceptive Sales Tactics – A Complete Waste of Time I don’t usually write reviews, but I feel compelled to share my experience. I understand that a salesperson’s job is to persuade customers into purchasing a vehicle, often steering them toward a newer model. However, honesty and respect for a customer’s time should be a priority. I clearly informed the salesperson—who I believe was Sam Harb—of the exact vehicle I was looking for and my budget. On Sunday morning, he reached out, claiming that the specific vehicle had just completed its inspection and cleaning. He asked when I could come in, and I provided a time. Upon arrival at the dealership, I was told that the vehicle was actually not available and was immediately pushed toward newer models. This was a blatant bait-and-switch tactic, and I felt completely disrespected. I understand the nature of sales, but lying to get a customer in the door is unacceptable. My time was wasted, and I won’t be returning.