Shottenkirk Honda Davis

Met Chris today and he helped me get a new vehicle after having my car for 12 years. He was personable, easy going, worked for me, and made it a great experience. We also really appreciated his manager and Angie in finance. Everyone was pleasant and friendly and got me a great deal. Would definitely come back and also recommend to friends and family!

This dealership used misleading, high-pressure, and dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressured us into signing a so-called “pre-contract” under the assurance it was risk-free and reversible, including the trade-in of our truck. Negotiation & Conduct: Trade-in offer was insultingly low, and staff made unprofessional, even rude, comments. Sales floor atmosphere was unwelcoming and unprofessional. Finance: Finance rep rushed paperwork, failed to fully explain terms, and added costly packages without clear disclosure. We were not given copies of signed documents until we insisted the next day. Misleading Assurances: We were repeatedly told we could cancel the deal and get our truck back if we changed our minds. The next day, management claimed we couldn’t retrieve our vehicle because of signed paperwork, contradicting what staff had promised. Resolution: After pushback, calls to DMV and even considering police involvement, management finally returned our truck—only after further stalling and dishonesty. __________________ Our experience at Shottenkirk Honda of Davis was extremely disappointing and misleading from start to finish. When we first met Adrian, he provided misleading information about the Honda Pilot models, clearly pushing us toward the higher-priced Black Edition even though many of the same features were also included in the Special Edition. During the test drive, he spent more time talking about how tired and busy he was than focusing on the vehicle. The model with the features we were requesting ended up being unavailable, but they did let us know they had one that would be coming, but was not yet on the lot. Adrian and Rick, the floor manager, said in order to "reserve" this and keep it from being sold, they would need us to sign what they called a “pre-contract,” assuring us it was no risk and could be canceled at any time, even with our trade-in. However, once negotiations began, he made rude comments about us within earshot and the entire process became increasingly unprofessional. Keys were misplaced, communication was inconsistent, and we were left waiting for long stretches. In finance, we were rushed through signing without being given copies, pressured into overpriced warranties, and later discovered hidden add-ons worth over $2k. Her exact words when adding these were "I made sure to include this maintenance package because I know how important that is to you." She never mentioned pricing or an additional charge for this. We also noted that she had highlighted the "opt-out" portion of the "Contract Cancellation Option". As I understand it (after researching this myself), this is something which you can choose to purchase for a fee for used vehicles under $40k. If you want to opt-out of this optional agreement, you do have the option. But not once had we been offered the chance to purchase this option, and she had CLEARLY highlighted ONLY the "opt-out" portion. Then when we tried to cancel, the sales manager Sigi claimed our trade-in was already theirs despite previous assurances from both Adrian and Rick that we could walk away with no obligation. While using our trade-in as leverage, he continued to pressure us into purchasing their vehicle, promising lower numbers and demanding we explain why we no longer wanted to move forward with the outlined deal. His reasoning was that this sale would reflect well on his "weekend numbers". Ultimately, only after contacting DMV and consulting with police did we finally get our truck back. At no point did Sigi or the dealership apologize or take accountability. I strongly recommend avoiding this dealership at all costs.

Absolutely horrendous customer service from Shottenkirk Honda of Davis!! My wife and I made an appointment with Vinny to test drive a 2025 Honda Civic LX and were serious about purchasing today. We live 30 miles away so we confirmed the morning of with Vinny that the car will be there. We show up and not only is Vinny not there, they brought a sport model and not the LX we specifically asked for. Mario tries to tell us that the car we want is in Sacramento and we have to run our credit and fill out paperwork before they bring the car which he says will take 20 minutes. I complained that I will not do any paperwork until I see the car and test drive it even if it is new. The sales manager Sagar Sigdel comes out and is completely rude. He tries to talk us into the sport model and asks why we’re interested in the LX. When I complained and told him to not try and talk me into something I don’t want and I want to see the car his people told us was here he told us to give them two hours now to fet the car and if we don’t want to wait that’s fine they will sell to someone else. At this point I was floored by how rude he was being to customers that his team lied to and drove 30+ miles for nothing. I asked for the General Manager’s contact information and Sagar told me he doesn’t have it and has never met him. Ridiculous!!! I hope the GM sees this and contacts me because his sales team has no customer service skills and are running a dishonest practice. Oh and the kicker was Sagar tried to tell me I was being hostile! Apparently sticking up for yourself and calling people out using civil language is hostile now. I guess we should allow sales people to lie to us and then smile while they try and sell us something we don’t want.