Buena Park Honda

My husband and I had been without a second car for a week so we needed to buy a car immediately. Unfortunately during our car search we discovered that we were also in the middle of a family tragedy, we were experiencing the loss of my unborn neice. We were honest about our situation and how important time and communication was for us. Our sales rep, Channy, was the only person who treated us with compassion. She listened, didn’t pressure us, and genuinely cared. She was wonderful. Everything fell apart when we met with finance rep Lorenzo. He assured us that if we decided to choose our credit union’s warranty instead of the dealerships, within a couple of days, he would redo the contract and not process our original check. We trusted him. We returned the very next day. Instead of a quick process, my husband was left sitting for almost an hour while Lorenzo ignored him. Only when my husband stood up and asked what was going on did anything move and suddenly he was out the door in minutes. We were treated like our time and our pain didn’t matter. Then it got worse. Despite being told the original check would not be used, this dealership negotiated BOTH the original check and the cashier’s check leaving us with two loans for the same car. They specifically stated they had the check when my husband returned for the new contract. They lied. We contacted Channy immediately, and she escalated it right away. But no one from leadership reached out. No urgency. No compassion. Hours later, after i reached out again, we finally got a call from Peter, who was cold, unhelpful, and clearly had no idea what to do. I submitted a request through Honda’s website to speak with Francisco Razo, the general manager, and only received an automated email from Emma Day. Multiple follow-ups still no real response. We were grieving the loss a beautiful baby girl. This dealership added stress, confusion, and complete indifference on top of our pain. The lack of empathy and accountability here is unbelievable. If this is the level of customer service you’re willing to accept, this is the place for you. But for us, the way we were treated especially during one of the darkest moments of our lives was inexcusable. The poor service at this location starts at the top and trickles down through every department… except for Channy. She was the only person who showed us the humanity we needed.

Great service and friendly sales representatives. Had a very good deal with my previous and current Honda cars. I love my Honda CRV! Nora Anaya has been very helpful!

I’m extremely disappointed with my recent experience at this Honda dealership. My family and I walked in specifically asking for a 2026 Honda Odyssey, and we even test drove the 2026 model. We told the salesperson we wanted that same car in a different color, and at no point were we informed that the vehicle we were actually purchasing was a 2025 model instead. Only after signing all the paperwork and checking the VIN later did we discover it was a 2025, not a 2026. When I brought this up, the dealership’s response was dismissive—they claimed “there was never discussion of 2026,” even though that’s what we came in asking for and test drove. What’s worse is that they said the “deal is done” and “cannot be taken back” simply because we drove off the lot, despite the fact that we were never told or shown that the car was a 2025 before signing. This feels misleading and unprofessional, especially given how much trust and money are involved in buying a new vehicle. I would caution anyone purchasing here to double-check everything before signing—apparently, what you’re told and what you receive may not match.