Russell Honda

Neil seemed nice but refused to fight for me which in turn caused them a sale !!!! They low balled me on my trade and when I asked if they could match or come close to other offers to earn my business neal said no and just stared at me I definitely wouldn’t recommend them at least not working with Neil!!!!

Purchased several cars from here. Never again. Took my car in with a problem and what they said didn’t sound reasonable. They told me they could show me paperwork related to the problem. When they couldn’t come up with it it was to be emailed to me. It never was. When I contacted them they said they never give out anything like that. That I misunderstood. Since then several mechanics have said that what they said was unreasonable. $900.00 dollars later I will NEVER do business there again.

Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck and thought maybe a tire was out of balance. Yes, this was a no warranty/as-is purchase. But this vehicle was on the front row, and you'd like to think they're a safe purchase. After 2 weeks, the shudder got horrible so I took it to A Toyota dealer to have it diagnosed. Turns out it had already been diagnosed at another Toyota dealer needing the torque converter changed out. Looks like previous owner went straight to Russell to trade it off. I notified Russell dealership of this by phone and visit. Was told repeatedly that the owner / general manager would call. At this point, I’ve only had the vehicle for 3 weeks. No call. I was hoping maybe they would buy the vehicle back, or help with repairs or at the very least call and say tough luck-it's Buyer Beware. Vehicle now has to have transmission and torque converter replaced. That's over $7000 through Toyota. Currently having transmission rebuilt. I'm not saying they knew about the transmission but it's looking more like they did. Anyway, I'll pay to get it fixed and move on, but it's a pretty Sad, No-principles dealership when they can't even call you just to say “we're sorry” or “Hahaha we got you”. So just remember this as you look at their used vehicle's, and they're being so nice to you. They'll forget you like a fart in the wind when you leave with your purchase. I notified sales team in person, they said owner would call. Notified again by phone, No call. Notified again by phone was told owner would call in the afternoon, No Call. Shame Shame !!