Floyd Traylor Honda

It’s sad I have to put it out like this but at least this will help people avoid any danger. Be careful when you take your vehicle to get serviced at Floyd Traylor Honda and make sure you get it double checked. My sister and I took a Pilot to get serviced and wheel balance/rotation done. After we picked it up and got on the highway the wheels started shaking very bad, the wheels were loose. The service manager and 2 other service members checked the wheels and the service manager said the Honda rims were the problem and that because they were Ridgeline rims, not Pilot rims, they don’t fit that model. He then said he would force them back in but would try to find the proper rims and would contact me after figuring out what needed to be done about this issue. After almost 2 weeks of no response from the service manager, we decided to take it to a professional to get it checked. They confirmed, the rims are an exact match, no issues there. Floyd Traylor Honda just didn’t bolt them on right. I called the service manager back and told him what I was told and he quickly said it was actually my disc hubs on the Pilot. He said he had compared my hubs to other Pilots they’ve gotten in the recent days and all 4 disc hubs weren’t perfectly centered. I was so confused and I asked how he managed to leave that out that night he faulted the rims, and he said he didn’t know at the time, so I asked how he knew now since he didn’t take my hubs, pictures of the hubs, or measurements that night to have any information to compare. He said he compared his “mental image” of my disc hubs from that night🤦🏽‍♂️, although he didn’t know they were an issue that night but stored a mental image and that he could actually do that because he’s been doing this for over 20 years and was upset I questioned his skills. I’ve tried to reach out to Honda for days with no response so you guys be careful.

Cody was super easy to work with and wasn't trying to force a sale. He answered all my questions and was easy to get a hold of.

They are the biggest bunch of thieves. Have nothing to do with them. They are as sneaky as it gets. Ray Moore lied that "The sunroof was working when it left here." I had another dealership look at it and they said" Sunroof motor found no connector plug into the motor, need to drop the head liner to check where the sunroof harness has been placed."